Coles
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (18) |
|---|
|
Category: Other
Contact Information
Knox City, Victoria, Australia
|
Coles Reviews
|
markadelman
May 18, 2010
Overcharged again
19-5-10
To; Coles Hornsby Westfield unit ATTENTION STORE MANAGER-...
From Mark Adelman-Customer 33 Balmoral Street Waitara NSW 2077 8403 5447
0450023543
8am
Mail to: Me- c/o p.o. box 1866 Hornsby, Westfield NSW 1635
Sir,
Once again for the ‘11th.’time this year (that’s 20% of the time I shop in YOUR store during a 52 week year) I once AGAIN have been overcharged forcing my return to adjust it at great inconvenience and loss of my time. I am employment recruiter 25 years around the corner. (90 Georeg St./504)
I use my mastercard. I bought nappies and some other items which should have come to $12.00-instead I paid $21!!...
I shop each Sunday and see Deepikra, Kasha or others. They are lovely. Today at 6;30am in your store with another employee I again had a problem!! That is 1 time out of evry 10 I am there I either get spoiled fruit in the middle. Overpay, have items left out of my bags or am overcharged.
I can not, and will not tolerate it again. I spend approximately $22k a year there on food. If you value me a a customer give something back now for my inconvenience and stress I suffer. My option is to take my business elsewhere. You know- WALMART, from my country, America is coming to Sydney this year!! I am certain of as they are my CLIENT for the last 7 years. When they show up Coles, Woolies, Target and Kmart will have a run for their money and may not last. If I were you I would do everything in my power for your retention of your own customers. A little service afetr the sale goes a long way with me!! I MUST NOW WAIT FOR THE CREDIT ON MY CARD TO COME THROUGH IN DAYS AND BE WITHOUT IT AS FREE ON MY CHARGE ABILITY!!!SMALL AMOUNT- STILL A HASSLE!!!
A gift card for any amount you deem fair is fine with me to earn back my interest. My trust can only be earned back by the elimination of the above mentioned problems. That will take time. I own a business to- with the customer you, me or any store is Nothing!! Out of business!! We pay the bill.
I shall not return until I hear back from you. I am a reasonable man. If you wwre on the receiving end of my experience ther you would clearly agree.
Respectfully yours,
Mark.
Cc; file
|
|
|
Roaster
March 7, 2010
Alleged theft
My partner was issued a $300 fine after the following chain of events:
1. Partner purchased a bag of fruit from an external fruit shop
2. Partner entered coles, picked up a punnet of blueberries and put it in the trolley, and also ate a small number of loose blueberries in the display box (which were not in punnets and therefore not saleable) to test the quality of the product. At this point store security began to tail her.
3. Partner went on and did the weekly shop - total value approximately $98.
4. once through the checkout, store security approached her and accused her of theft, as about $5 worth of vegetables (an onion etc) had been mixed in with the vegetables from the goods from the external fruit store. My partner realised her mistake and immediately offered to pay for the goods in question, as it was an oversight on her behalf (what idiot intentionally steals $5 worth of stuff after dropping $100 in store?).
5. Instead of directing my partner to rectify this mistake, security took her to an interview room, to wait for the police (who were en-route to deal with an actual theft).
6. Police and other staff openly expressed surprise at the allegation of "theft" made by store security in light of the value of the theft vs value of purchased goods, but were obliged to issue a fine because of the actions of security.
My complaints:
1. Security acted too heavily on what was obviously an honest mistake.
2. Complaint dealt with by saying store security acted within company policy, but with no recognition that a $300 fine was out of line given the circumstances of the alleged theft.
3. Response email had the audacity to suggest that their "business is truly committed to serving [their] customers". After having spent many tens of thousands of dollars in store over the years to be slapped with a $300 fine for an honest mistake and having a complaint so quickly dismissed as being covered by policy, it is clear customer service is not something they can claim.
4. I responded to their short reply to my complaint requesting an escalation of the complaint but have not had any response.
|
|
|
better customer service
February 28, 2010
disgrace to Coles
Coles is been now opened in the new Coles complex at Prospect road Prospect Adelaid
the customer service is disgusting
There been a change of management in the year been opened and to me in it self proves to me it cant even get that right, i only go shopping there late in the afternoon or staurday at closing time to grab the bargins and the short dated stock items.
the centre is a very pleasant place with the Chicken shop post Office and Chemist customer service in all these places are fantastic and feel very welcoming Please take a good look at Coles and there staff and maybe you have much happier customer to come shopping there.
|
|
|
jodi pointon
February 7, 2010
Stale Groceries being sold
I did my grocery shopping on friday 5th February 2010 at the Laurieton Coles store. I have had to take the yoghurts back that i bought for my kids as they were out of date on the 1 February 2010. I had to throw out some meat that i bought the same day as although it wasnt out of date until the 10th February 2010 it had gone off and stank to high heaven. I have also had to tip the milk down the sink as it had gone off, due date 10 February 2010 and the bread has mould on some of the pieces. WHAT IS GOING ON COLES? This has been happening for some time now but it is just rediculous.
My 17month old son needs a liver transplant i can not take the risk of shopping at coles anymore. I am going to start shopping at Woolworths. I suggest you investigate your Laurieton store to find out why so much food is being sold when it is clearly not consumable.
|
|
|
MoLoCha
October 10, 2009
Staff saying F-word to customer
I went into my local Coles store (Broadway, Sydney) last month with one of my friends. When we were looking for something at one side, a coles staff was putting up the items on the shelf at another side of the aisle. Somehow, we might have blocked his way, he stared at us and produced some noise with his mouth showing he was not happy. And I was a bit angry and looked at him. He shouted at us, spoke out the F-word and ran away. Is that bad enough? Not yet!
I went there again last night (09Oct2009), unfortunately, I met the same staff again in one of the aisles. He stared at me and blocked my way out when I was walking through with my trolley. After I said "Excuse me", he shouted at me AGAIN and pushed my trolley away. Finally, the duty manager came over, got my detail and I complained the cases to him. The duty manager said that staff may lose his job.
This is a really really bad experience to me. Although Im not a big customer, I do always shop in that store and can be regarded as regular customer. Am I supposed to hide away when I see him again later?
|
|
|
laura capes
September 11, 2009
off food been sold
i have bought so many products from coles an have been very unhappy with the product or food when i cook it. a more recent incerdent was aprox 2 weeks ago when i was doing my weekly food shopping i have 2 very young, active children to look after as well as shopping 4 a family of 4 including a dog i had alot on my mind also wat to buy so if my mind isnt racing all over the place as it is i picked up a coles brand garlic bread along with the rest of my $200 dollar shop and put it in the trolley paid 4 everything and went home. later that week we were having diner and was going to have the garlic bread i put it in the oven . dinner was all done. and then i open the galic bread to plate up and it was all moldy. i think its not right that we should have to check used by dates whnen people r getting paid to do that. i am sick of buying off food from you shop i think i have spent enough money at your shop and spent even more on things that are not up to standerd. i still have the recipt and the garlic bread in my freezer. i thiknk i should be intittled to something. you have a duty of care.
|
|
|
sambetty
July 22, 2009
about the grocery manger
I am a regular customer of this store. recently the store manager has been changed or as i asked them the guy working there he said that that he is grocery manger an indian guy named bitan, and he is the boss and they have no store manager. Bitan is very rude to speak to i was inquiring about some product but he said that he does'nt know about it and i always buy that product from there since like 4-5 years. and i saw the same Bitan grocery manger what he calls himself bullying his fellow worker about not working properly as he was talking to some one in his language in peak hour doing nothing i was about for half an hour to 45 minutes in the store and i saw him doing nothing but just talking to maybe his friend in his own language and bullying his fellow worker in very harse words. this place was to be very good place to shop to but now i dont feel like shopping there instead i go to wollworths. i have never saw some bullying like this to his coworker.
|
|
|
November 15, 2008
Expired/Fungas product
On 8 Nov 08, I bought a 'Sharwoods Naan Bread 260g' for $3.39 from Coles Casula. reciept # 1127 as I was hosting visitors in evening.
In the evening, when the guests had already seated at the dinner table, i was just about to open the Naan to heat when I discovered that there were fungas showing in the Naan. I became astonished and shocked to see fungas. I then discovered that the expiry of the product was 11/10/08. This means Coles Casula was selling expired product.
I became so embarrased in front of visitors as they were sitting at the dinner table expecting Naan to be served. From now, i can't expect Coles product to be healthy and safe for consumption. This is a ripp-off...
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
