I am a customer who shops at Coles Pyrmont regularly since the store opened back in 2006, there has been a few managment turnovers throughout the years as I noticed, though staff were continuously performing up to standards with positive attitudes and friendly manners.

Until recently, that positive vibe seems to have disappeared among the staff, there are new faces who do not seem to have a grasp of performing their tasks. In addition, the new store fit-out is appalling and rather confusing, customers mostly commented that it is now difficult to locate any items and is frustrating.

Through casual conversations with some of the familiar faces, these are just some of the minor issues that rised due to a new management being in control of the store. Staff morals decreased dramatically under the new micro-management style, not to mention discrimination was also part of the concernes, they do not feel being valued and appreciated. Staff working hours are being cut short in order to save costs for the management's own benefits, which results in many unsatisfied customers who often have to queue up for their purchases.

I personally think that this is a failure and an extreme disappointment after supporting your store for the past 3 years. Your staff and the established culture are the main reasons for our return businesses, perhaps this would raise an alarm to the head office for some immediate evaluations.