We were served by Helen - 326 on checkout @ Coles @ Seven Hills NSW who complained about us being over by 6 items in express. My mother whom I transport to do her shopping as she is 77yrs old & aided by a walking stick due to 3 major breaks in her leg plus suffers from osteoporosis. My mothers leg sticks out to the left so it quite tiresome for her to wait in big line ups so as the express was free & we had a small number of items I moved to Helens register. She seen my mothers walking stick albeit age yet still sarcastically made her comment. On top of this she spoke with the customer behind us about the items. As well as this she was very dry to myself & my mother. She let the customer behind us walk out of the store with meat etc in hand without paying to wait for her at the cigarette counter (customer service desk). Yet Helen berated my elderly mother & I for having extra. This woman needs to show empathy for the elderly who despite their predictamemts try to maintain some independence a little help & compassion especially when its not some monster shop.