What a scam!!! They list almost any textbook for rent at great prices, but they have very few books! They take your money immediately, and then HOPE they can find a 3rd party source to send the book to you at that price! If they cant, you're S.O.O.L. I payed for my rental, then 10 days later (after I emailed them), they sent me an email saying they were refunding me with no explanation. After I finally was able to get a hold of a person on the phone, they told me they way they really operate. So here I am two weeks later, with no book and the refund still hasn't posted to my account.

From my perspective, they put zero importance on the student and 100% importance on profits.
The BBB gives them a C- which is a terrible score, so I'm not the only one.

P.S. I payed for express delivery. How can they offer you this, if they don't even have the book????

DO NOT EVER RENT FROM THEM!! I ordered two books. One came rather quickly which was surprising but in the envelope (not even a box) was just the one book, no receipt and no explanation as to where the 2nd book was. I looked online and they had the 2nd book on my order status with "tracking unavailable". I tried to call them and just got a busy signal. I wrote them an email asking where the 2nd book was and I received a response the next day (surprisingly) explaining that THEY NEVER EVEN HAD THE BOOK IN STOCK and were just going to refund my money (it had already been a week since I placed the order & I never was told this until I asked where it was). Now my class has begun and I don''t have the book nor the time to reorder one from an online company since I was never informed that they never had it in stock. I called them again and finally got through on the 4th try and the representative was completely unhelpful, offered no compensation for the inconvenience, and promised that I would receive an email notifying me of my refund that day. Well it has been a couple days now and I have yet to receive that email or a refund. The book I did receive from them is in the poorest condition too, the binding is falling apart and almost every page has writing on it. BEWARE! STAY FAR FAR AWAY FROM THIS COMPANY!!

If you really need the textbooks you rent, then don't order from collegebookrenter. While the prices are competitive, the quality of service doesn't compare to some of the other companies. While I usually do business w/Chegg.com and have been very happy, I decided to give collegebookrenter a try. I placed my order on January 4. I received an email order confirmation that afternoon and that is as far as the communication went. I never received a shipment notice or the book. On January 12, I contacted customer service to inquire on the book. They said it was no longer available. Asked why I never received notification since they obviously had my email address and she didn't know. Asked when they realized this, and she said usually w/in 2 days of placing the order. Thanks for the notice! Now that this much time has passed and classes have begun I have no chance of renting this book anywhere. Asked when I was going to receive my credit and she said should w/in 3 -4 business days and if I don't, call back. I went out their website & it shows the book is still available for rental so I called them back. The 2nd person shouldn't be answering phones as she was rude and informed me they haven't had time to update their website. Okay, you've known for a week, probably longer, and you continue to let people order a book and charge their card for a book you know is not available. In the future, I'll pay a little more to deal w/a more reputable company.

This is a terrible scamming, lying company. I received my book, which not many people do. So that is the only pro. I got to the end of my book. last section and it was missing lots of pages and there was writing in the book (writing does not bother me normally). I had to borrow a book from someone else to complete the chapter. I hand wrote a letter about it and stuck it in the return box. Then I get an email telling me that I have been charged $85 for a damaged book. That is EXACTLY how I received it. Of course did not know until last chapter. She told me that I should have called and they would have sent me a better book. I was on the LAST chapeter. I would not have gotten it in time. She told me the book was sent from a 3rd party company and that I was the frst renter. BS! So she is telling me basically that I am the one that wrote in it and tore the pages out. All she would say is that I should have called. Argued a good 20 mins and the best they would do is return 50% of my $85. I was so pissed I could no longer talk to her. Go with Chegg.com, great company to deal with and they send quality books and fast. Do not get scammed like I was.

I ordered books for my daughter and never seemed to get an invoice, contract or terms of the agreement for the rental and consequently never received the books, although my credit card was charged immediately. I too called the company tele. number which is manned by an automated answering system that just keeps threading calls around and around. I never spoke to a live person after spending the better part of the morning trying to reach them. They d offer an email message form but it too is not set up correctly and so the form is not deliverable. I decided to call the BBB and they informed me that the company, which lists its address as being in Murray, KY, is actually in North Carolina. Apparently there are other complaints on file about the company and so I decided to file complaints with the Attorneys General in both KY and NC. Its asshame that people are now taking advantage of the population of parents, students and caregivers who are just trying to get the books they need at a savings because as the recession deepens money is too precious to waste. If there are any seniors (55 & older) that have used this service in an attempt to help their grand children or other family members and you too have been wronged, please file a complaint with the BBB or AG. Likewise, if there are any returning veterans that have had customer service problems with collegebookrenter.com, make your situation known. Seniors and Veterans seem to get a serious response from the consumer protection services and perhaps your complaint will be the one that launches an investigation of this company.