My complaint is being charged for a product(s), I did not authorize.

After speaking with c/s rep. & c/s Supervisor, they initally had refused to reimburse 89.31, due to conditions of trial terms, you must call within 14 days to cancel or your money automatically taken.. There is no need for verbal or written authorization. Although you believe you are only getting a free trial you will be paying full price.

I explained to supervisor that I had received several phones calls & messages, advising me that they had received my order, even after I originally placed the order, and I was to hit a number confirming the order. I explained I did not complete order, as there was no need for that. The on call supervisor proceeded to explain to me that they do not do that, I advised well she may call but someone in their office has access to make those calls.

The on call supervisor and I continued to discuss my complaint & their terms, we even went as far as opening up web page. I brought to her attention, that the product indicates 100% SATISFIED OR YOUR MONY BACK; Full reimbursement

I then asked to be transferred to her Mgr., and was told no Mgr. available, I was very persistent in my request, then I was told, she had a Supervisor & she would need to go to another office to retrieve this person, I asked to be transferred, and I was told retrival, is the only way I could speak to them, and she would need to explain why..

I asked the on call supervisor, to please advise her boss, that I was calling for a refund, as well as false advertisement. .. While only holding for about 10 min. the on call supervisor returned and stated that she had been authorized to give me a full refund, and I was told to call back with my tracking #. I provided the tracking number to her while we were on the phone, and was told to call back the following day for refund confirmation.

Although I received one confirmation number alreay for the order, I need another for the refund. Refund is pending..