On 02/24/09 I ordered Colon XR and Acai Berry Supreme. Both offered a "Free Trial" that could be cancelled within 15 days of shipment date. I received my email notifications from both companies that included order numbers and customer numbers. I received my orders on the 26th and 27th.

On 03/03/09 I called Colon XR to cancel my "Free Trial". I was told that there was no record of my order. I was told my order number and customer numbers were not valid. I argued with the girl for 30 minutes -- I was looking at my email the company had sent me and it was ludicrous for her tell me it did not exist. The conversation (argument) ended with me clearly stating that I will file a fraud claim if my credit card is charged. She said that she would watch the account (funny there was no account to watch according to her) and she would make sure there were no charges and she would send me an email confirming my cancellation.

I then called Acai Berry. I was prepared to go through the whole experience again, but was surprised that I was immediately told my trial was cancelled and then received an email confirming the cancellation.

Yesterday, 03/10/09 I tried calling Colon XR again since I still had not received an email with the cancellation confirmation. After many minutes on hold- a voice came on the line and said they were not accepting calls at the moment and I need to call back. At first it sounded like a recording, but then I realized it was a live voice. I asked about following up on a cancellation and was told she could not help me.

This morning I went to online to look at my checking account. There is a pending charge for $78.64 for Colon XR! I called the company and went through the story of my first and second attempts to cancel. The girl kept saying the same thing over and over.."I'm sorry mam but our records show this is your first call. We will cancel your order but we cannot refund your money." I flipped out! I threatened to file a fraud case..so then her answer was..."I'm sorry mam but our records show this is your first call. We will cancel your order but we can only refund 50% of your money." I kept demanding to speak to a supervisor and each time she would say "hello?, hello?" as if she couldn't hear me.

I was livid at this point and told her I was calling my bank, police, and anyone else who would listen about this scam! She then said..."I'm sorry mam but our records show this is your first call. We will cancel your order but we can only refund 70% of your money." I went ballistic. I told her if one dime came out of my account there would legal action. At this point she offered a 100% refund that would take 7 - 10 days. I told her NO money better come out of my account. Period.

An address given to me from a live chat with the company:
Edryll-PH: Our address is 1630 NW 82nd Ave, Miami, FL,
Edryll-PH: 33126

This company is a complete scam. I also tried to cancel my membership and automatic shipments. Their live chats are bogus. Instead they email you a list of question and answers. The answers to the questions tell you to call a bogus phone number that either hangs up on you or you end up listening to music forever. No one ever answers the phone call. No one ever responds. They also say to go the the home page and logon to your account and cancel. There is no home page that I found.

Fortunately, I have had a similar problem before. I called my credit card company and they were very helpful. I got them to cancel my current card number due to unauthorized charges and they will reissue me another card with a different number. I recommend anyone with this unfortunate problem do the same. Your account info and history will stay the same, the scamming company just will not be able to charge anymore.

THIS COMPANY IS A RIPOFF. THEY DONT ANSWERE THEIR PHONE AND I NEED THEM TO CANCEL MY NEXT ORDER. I DONT WANT TO HAVE ANYTHING TO DO WITH THEM.

Shame on these people who advertise FREE...just pay shipping. I actually returned a near full bottle as I had a reaction in the specified time frame. I have sent (no kidding) 8 e mails now - they respond with all kinds of responses. The last one being my credit card declined the purchase - I have the American Express bill showing the charge, the reference number, their company name...I think these people should be investigated for fraud and misrepresentation. I will not leave this alone until I get my $78.00 credited.
Marlene, NY

I ordered a "free trial sample" of Colon xR. Today I found an unauthorized charge of $78.84 against my debit card. I've just finished an online chat, and they claim I was supposed to cancel my account within 15 days. But I told one of their representatives over the phone that I was not authorizing charges other than the trial. That was before I'd even received the product. Naturally, they don't show any record of my having talked to a representative. I have cancelled my debit card.