I ACCEPTED TO RECEIVE A FREE TRIAL OF THE ACAI BERRY PRODUCT COLON XR. THE ONLY THING I HAD TO DO WAS ONLY PAY $5.00 FOR SHIPPING. FOR MY SURPRISE THIS COMPANY CHARGED MY DEBIT CARD $78 WITHOUT MY CONSCENT. I CALLED THE NUMBER THEY LISTED TO TRY CANCELLING THIS RIDICULOUS ORDER AND THE PHONE DOES NOT WORK.

I ordered this product on 1-15 and want to cancel it to stop further shipment and charges for the future. I cannot get access to them to do so, not by phone - I have been cvalling and waiting to no avail, and not on their listed website that does not come up to process information.

I also fell into this mess. I ordered a free 30 day trial of the Colon XR for my husband. It wasn't free! My mistake was not reading the fine print. Since I didn't return the product in 14 days they charged my credit card $78.00. The good new is they did refund my money. I called1-888-820-2656 to cancel the membership and ask for a refund. I had to argue with the customer service rep but it all worked out.

Specific instructions to cancel any further debits/shipments and return of original product to no avail. $78.84 has been deducted from our account and telephone calls are unanswered. Our money is tight and the debit to our account created havoc in our budget. We are concerned this debiting will continue every month as this company responds to ZERO complaints.

I placed a "free" trial order for Colon xR paying only shipping charges of $5.95. I cancelled within the trial period on Jan 7, 2009. At that time, I was told that nothing else had been charged - only the $5.95 on Dec 12, 2008.

On Jan 14th, 2009, I received another shipment along with a charge of $84.79. The invoice was dated Jan 3, 2009, but the ship date was Jan 8, 2009. Immediately called the customer "service" number (1-800-787-1219). The man I spoke with told me that the order had already been processed on Jan 6, 2003, and that the cancellation had not processed in time to halt it. (Funny how the charge date was the 3rd, huh?)

He then told me that he had filed a "request for refund" on my order. When I asked to speak with the refund department manager, he first told me that they only converse in email. When I insisted, he gave me the "refund and fraud department" number (1-800-520-8117). I asked him who I should speak with and he said to ask for the team leader. Go ahead and try calling it. It is an answering machine and fax line. I left three messages.

I called the first number again (several times) as well as the number on my invoice (1-888-820-2656) until I again reached a human. Fortunately, he was new to the scam game. He told me that the customer service number was only a support number and that there was no refund and fraud department. I said, "So the last person lied to me?" He replied, "Yes" - first honest answer I got today!

I persisted in the conversation - with about three holds - until I received a refund confirmation number. Who knows whether that was the truth. I WILL be checking my billing statement this week!