I've heard this company has been sued and they have filed for bankruptcy. I'm not surprised if this is how they treat their customers:

1. Brings their kids (all under 8) to the worksite frequently where they are a distraction.

2. Very rarely follows through with appointments that they and their subcontractors make. They aren’t motivated enough to get the job done in a timely manner. They come whenever is convenient for them (unscheduled visits) without warning. It’s understandable that sometimes things come up and that not everything will be done as scheduled, but this has been a constant, on-going thing. It has been going on for too long, too often.

3. Most things that have been done have had to be done over numerous times. Doors and floors are a couple of examples of this. Even still most things are not done correctly and half-heartedly. They seem to do things requiring minimal cost (for them) and minimal effort. Many things seem slapped together at the last minute. They seem to hope you won’t notice or will overlook things that aren’t done right. They try to hide/mask the problem instead of fixing it.

4. Doesn’t manage subcontractors very well. With some of the subcontractors they are working with, they’ve had to replace an order for some doors at least 3 times now, and it still isn’t right. The electrician they subcontracted disabled one of our main outlets downstairs and told us we were just out of luck. We hired another electrician to look at it and he was astounded that they would just leave it not working like that and not fix their mistake.

5. We’ve tried to reason with them before, but only get replies with highly skewed logic. Some of the things they have told us when confronted (paraphrased): A. It is more important to be nice to people than to get the job done right (their definition of professionalism), B. Some people’s preference may not mean that it be done right.

6. They seem to be confused about the definition of professionalism. It is partly due to attitude and working with others, but also more importantly that it be well done. This doesn’t mean that there won’t be mistakes made, mishaps occur, or any other unexpected occurrences. It means that it is done correctly, in a timely manner, mistakes are fixed, and that ultimately the contractor and subcontractors are responsible for ensuring this.

7. Another idea they don’t seem to understand is about preference. Everyone has different preferences, but they certainly all want the job done right. Doing the job correctly isn’t a preference, it is a principle. They seem to want to cut corners, and expect the consumer to be happy with it. Having something half-done or done poorly is not a preference.

8. It has been difficult addressing these things with them with the poor excuses they come up with; some of which we have addressed. They seem to feel too comfortable in the house and figure anything goes. After having discussed the above concerns, the same problems still persisted. We should’ve held them to a strict time frame because they are sure taking their time with getting the project done. They once left wood glue (or some other sticky substance) over part of the living room floor.

9. We hope anyone who uses them in the future doesn’t have the same problems we did. In short, we wouldn’t recommend them to anyone. We have given them many chances to fix things, but it has led us nowhere. They just laughed it off and things continued as they always had. We are disappointed at having been taken advantage of.

10. We are out a lot of money and are going to have to pay other people to fix what he couldn’t or wasn’t willing to do. A big, sad mess over all. We are extremely disappointed. One doesn’t have to have worked in the contracting/construction industry to know that the job needs to be done correctly and how the customer wants it done. We don’t know if its incompetence or unwillingness on their part, but either way we’re extremely disappointed. They wanted to save themselves some money and left it how they wanted without regard for multiple requests to change things. Our advice: Don’t bother using them period.

11. It’s not our fault they’re losing money on the project. If they underbid or had to fix too many screw ups and cover the cost, it isn’t our fault. They act childish when confronted about certain issues and find ways to retaliate. Not at all professional. We have given them plenty of time. The original project was supposed to take 1-2 months maximum. They’re still not done and it’s been around 5+ months now. We have given them plenty of chances and leeway. They don’t like to take the blame for anything. We paid for a door that they were supposed to drop off weeks ago. We’ll probably never see that and be out the money. We learned the hard way not to do business with them and we hope others won’t have to find out for themselves either.