On 8th March about 4.30pm I went to Color Culture (OPI nail bar) at Pavilion to redeem a free gift as per their Alice In wonderland advertisement in GSC. The promotion banner did not mention gifts are available until stock lasts. So when I approached the shop one of the employee (I believe a color artist) told that they dont have anymore. So I told them, but your advertisement does not say anything about while stock last. I then asked is there any other branch I can get this offer redeemed as I vaguely remembered mention about another branch.

She replied "no" first and then checked with her superviser without asking me to wait and continued to talk back with her other friends who were standing together chit chatting at the counter. The way she responded my question as well as ignored me made me unhappy. So I told them this is not right, you did not mention about this - this is like cheating and I walked off (as they are not serving/paying attention to me anymore).

After walking about a hundred meter I returned back to the shop and I asked that particular person her name and told her I wish to complain as I found her service inappropriate. She said she wont tell her name and she told me that I was rude. So I asked the supervisor what Is the girl's name. The supervisor did not tell the girl's name as well and told that she was over phone when this whole incident happened.

So I told the girl and the supervisor that when I asked about if other branch offers same promotion the answer should not be "no" if she does not know. The answer should be "please wait a while, let me check back with my supervisor". Besides I really did not like how the girl behaved. At this point the girl who was standing there told, you complain you complain la. At this point I told them, ok, since you wont tell your name I will take all the call card that is available here and I will file a complain for bad service.

The call cards I took was - Cindy Cheang, Vivian Teh, Sammy Ong, Grace Woon, Janice Soh. The girl responsible was short bob hair with thick black glass.

I found the overall service and behavior rude as well as their promotion misleading. If the promotion depended on availability of the stock, it should be mentioned. I believe this will mislead many other people who will get disappointed just like me and end up facing bad behavior from the employees.