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sassysue
April 27, 2010
call employer and caused me to loose my job
A Columbia GAs Employee called my Employer and discussed a personal matter with them regarding a Dispute that we were having with Columbia Gas over a Bill where they fixed a gas leak. In the event of this call from a Columbia Gas Employee and them calling my Employer I was fired from my job. Columbia Gas refuses to do anything about it, because my previous Employer told them that he did not tell me this, even though I gave Columbia Gas a CD with the conversation on it.
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hhh1215
April 16, 2010
Poor customer service on fridays
If there were any other natural gas provider in my neighborhood, I would go to them. All that is available to me is Columbia Gas. I moved into my new place on the weekend of the 10th of april, 2010. I called the landlord out to let them know there was no hot water, and to his surprise, the gas was shut off. I called the gas company and they said someone would be out on the 16th to get it set up. I also advised them that the meter appeared to have been vandalized, and that there was gas smell coming from it. They didn't seem to concerned and stuck to their original service date. On Friday, we were home all day, and we recieved a message on one of our cell phones from the service man that was supposed to come out. Later when we saw a Columbia gas vehicle drive by our house, we called them to find out why he didn't stop. We found out that our appointment had been cancelled for "No Access" and that we would have to wait another week to get our gas turned on. I have three small children that are nearly impossible to keep clean without hot water, and am expecting my fourth in June. I suspect that I know what really happened, given it was friday. Real profesional Columbia Gas. The first oppurtunity I get to have another provider, or move to a place that is serviced by your competitor, I'm gone.
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Frank Swaim
February 15, 2010
Lies / Missrepresnting policies
On a phone call prior to 1/14/2010 I was told by a customer service rep at Columbia Gas, that they did NOT shut off services during winter months.
My service was shut off on 1/14/2010. I was forced to pay a reconection charge. They said that they would review the call. Based on the notes that they made on my account as read to me by supervisor Jeremy id 4201, They said that I was informed of a possible disconnect.
I know that to be false and I requested another review of the call and I was denied. I was told that it would take a court ordered subpeona for them to rereview it or supply me with a copy of it.
I clearly told I would not be disconected and during subsequent calls was told I had not talked to customer service but someone in a billing or collections/finance dept.
Regardless of who told me I was advised that I was not in danger of being disconnected during the middle of winter. I want my reconnection charges crdited to my account.
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