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October 27, 2008
Unauthorized Charges
I received an e-mail from Columbia House saying they were having a free shipping sale. (The only time I would ever order anything from them was when they were having free shipping because their shipping and handling charges are obscene. I put the items I wanted in my cart and then tried to check out. I could not check out because my bank card on file had expired and their system would not let me update my card expiration date. Since they conveniently removed all telephone numbers from the website, I e-mailed them and told them what happened. I told them I wanted to order these items under the free shipping offer but could not and that I would still like to place the order but that I was not paying shipping charges. I specifically told them that if they were going to charge me shipping, I was not ordering anything. Columbia House Customer Service responded to my e-mail all nice and said they would be hapy to help. I replied with the items that I wanted and requested they confirm the total amount with me prior to actually finalizing the order because I was not going to pay shipping and handling charges. They never responded to me, they just went ahead and placed the order and charged me $30 shipping and handling charges for three sets weighing less than 2 pounds. They immediatley charged my bank card and when I wrote to complain (because of course there is no number to call), they told me I would have to wait until the order arrived and write refused, return to sender on it and send it back. When I took the package back to the post office to return it, I just asked the lady to tell me how much it would have cost me to ship it if I would have had to pay for it. $2.95. So I was overcharged by $27 for shipping charges. I have returned the package but have yet to have my money returned to me. I have also notified them that I am terminating my membership and have not received acknowledgement of that either. I am really surprised there has never been a class action against these clowns. For anyone out there that is considering joining this club, take it from me, it is cheaper to go to Wal-mart and just buy them and not have to deal with the headache.
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October 10, 2008
Can't finish DVD order
I tried to pre-order The Dark Knight and the link disconnects and will not let me finish the order. I hate this website.
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August 7, 2008
Charged twice
I joined the columbia house dvd club and they charged me twice and i haven't even received it yet. Might not be much to some but it is to me now i don't have any money with my bills coming in please get fixed before my bills come in it is 17.36, but i will be charged 25 for anything over that amount and i got at least two things on there.
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August 6, 2008
3 dvd's
hello i went for your 4 cd's for $5.00 sent you a check signed by jackie stout my account number theodore arniotis 50562274048 9999970313 964 columbia house dvd club please answer 8-6-2008 thank-you
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May 5, 2008
merchandise i never ordered
i never joined any club, nor do i want too, you send me a movie and expect payment, forget it, i'm not gonna pay it. i'm gonna throw this movie right into the trash along with the bill. stop sending me anything. hugo dirks
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May 2, 2008
unauthorized credit card
I was charged on my DEBIT CARD for movies WHEN I SELECTED BILL ME. Then when I called my bank was told they just needed to credit my acct and bill me. Well, I called columbia house and was told that was not possible. I, then talked to a manager and was told that they could not do that. So, now I am withdrawn on my account. After 3 hours of trying ot reach an actual person, I get no answer.
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April 26, 2008
unauthorized credit chg. told them no
I notified the company not to charge my credit card for any future purchases, without my prior approval. I am in the process of changing banks. Yesterday I get a letter from my bank stating I am overdrawn. Today I get two movies from columbia house, ( one I ordered one I did not), BOTH charged to my credit card!!! Now I am in the hole ! Someone best contact me and straighten this out!!!
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April 17, 2008
Inaccurate recording keeping
I joined Columbia House DVD Club in June, 2007 - have a record of six payments since joining and have fulfilled my contract of buying five DVDs - I believe I am current with my contract agreement and according to their records I still need to buy 2 more movies. Customer Service was rude to me when I joined and I do not want to have any further business with this company.
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February 28, 2008
billing me for a dvd I had sent back
Columbia house has billed me for a dvd that they had sent to me and I did not join thier club. I did send the DVD back to them. It was in January that I returned the Package to them.
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January 24, 2008
Dogs get better treatment!
They induce you with low prices but then what? They send you DVDs you've declined, they charge you card for shipping when their promotion says they won't. You try to reach them by e-mail and they apologize but don't solve any of your problems. You might believe they can't read. You ask for a manager to respond, and don't get one. The phone number is voice mail jail. You don't get to talk to a live person unless you know that placing an order gets you to one. You finally get to a supervisor and tell them you want an immediate refund for a product they sent which you did not order (and has not come yet). They say you'll get your money when we get the DVD back and that could be 6-8 weeks! You explain that you are not a bank and not in the business of lending money to Columbia House and you had previously been promised no "Directors Selections" would need to be declined. Were they going to live up to their word? Evidently not. I gave the supervisor an ultimatum: either give me credit on my charge card now and you can keep me as a customer, or I can cancel my membership call my credit card company and dispute the charge so your company will not get the money either way. She told me I choose option two. This speaks volumes about the company. Good companies like Amazon will go out of their way to keep you happy and keep you as a customer. This is an example of the worst of the worst.
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