Concerning columbiahouse.com DVD club. I have been a Columbia House member off and on for several years with very few problems. But the last few months I only received one correct order, and it takes many many contacts and weeks to get even a remotely satisfactory response to a problem. First, I placed an order with the wrong credit card. I called immediately and asked to change the card I was billed with. If the person I talk to had informed me that this involved them canceling the order and re-placing it I would have just done that myself. Instead, I received an order that was several movies short and cost more than it was supposed to. For example: I was charged 29.95 for a 19.97 DVD. When I called again I was told that 29.95 was the lowest this DVD had ever been priced, but when I looked on the website it was still selling for 19.97. Eventually I just re-ordered everything and sent back the items from the first order that multiple calls and emails had been unable to get corrected. Next I order 12 movies. 4 of them were shipped separately and when they billed my card the charge didn't go through for some reason. They sent me an email saying to send 19.04 and they would ship the 4 movies. I sent the payment with the email. They applied the payment as a credit to my account. I emailed about getting the movies and received a response that I had a credit on my account. I emailed again and someone sent me the movies, along with a bill for 2.00. Since I had already paid for the movies, I sent several emails protesting this charge. About the 3rd time, I got an email back saying they were sorry for the inconvenience and were sending me the movies, and charging my credit card 25.08 for them. I contacted them right away and said don't send the movies, I already have the movies, I just wanted a charge taken off my account. I was told it was too late and to send them back when they arrived. I have yet to be refunded for these titles, which I never ordered in the first place. In the mean time, I had ordered 5 movies for a total of 33.75 (4 @ 6.95, 1 @5.95). After a week and a half, they shipped them and charged my credit card 51.87 (4 @ 7.98, 1 @19.95), so I sent them all back. I only received credit for 2 of the movies I sent back, one which had been in a box by itself, and one which had been sent in a big box containing the other 4 movies. I sent this email: "I sent back the entire order 1927300016156 only 2 of the DVDs were credited, even though I know you received all of them because there were 3 other movies in the same box with Lilith, and Lilith was received by you. There should also be credits for Kitty Foyle 7.98, An Awfully Big Adventure 7.98 and The Burbs 19.95. I know you received them all because they were rubber banded to Lilith and you got that one. All I did was write return to sender on the box and take it to the post office, so if 43.89 worth of merchandise was sent to me, then 43.89 was returned to you. Please credit the rest of the order, which you received almost 2 weeks ago."

I finally got this response: "Thank you for providing information about your returned shipment. Although we did not receive the return of the selections noted below, we are crediting your account. If this was a credit card purchase, we will apply your credit to the card you used.

LILITH $6.95
AWFULLY BIGADV $6.95
BURBS $5.95

Please allow one billing cycle for the credit to appear on your next credit card statement."

As with most of the email responses I get, the person sending it does not appear to have actually read my message. I try to make them a s clear and straightforward as possible, with all pertinent information. But I get replies that make me want to tear my hair out. I know I should have done this sooner, but if I can ever get this matter resolved, and get my credit for the other movies I was sent that I didn't order, I will never order anything from these people again. They screw up the orders and you can't get hold of anyone who speaks English to get things fixed. Jill.