They have turned an account into collections said I order CDs and or DVDs I did not order anything from this company now its in a collection agency I want a copy of the order My name is Shirley Sherwood address Box 73 Jasper NY 14855 The women that called was very rude I couldnt under stand her and I had too had ask her too slow down again I did not order anything from this company. Again I would like too have a copy of this order if someone is ordering in my name I need proof too have something done about this

i recieved collection notices from two different agencies claiming i owe columbia house money. when i call columbia house they claim i owe money for dvds i ordered and club obligation fees from 2004. this is 2011. this is the first time i've been contacted about this. i told them i never joined their club and never recieved any dvds. i also told them that i never recieved any info. from them saying i was in their club. when i asked what was all ordered they didn't know. i have already called twice to get this fixed but they are dragging they're feet. this company is obviously making fraudulant claims to collections agencies. i already warned them that it better get fixed or i'm calling my home owners insurance company and filing a claim under our identity theft/fraud coverage.

I am so tired of receiving invoices for Linda Huey at my address in Texas. I DO NOT KNOW a Linda Huey. First I thought it was a joke. I keep sending the invoices back noting "Linda Huey - - Not at this address". The return address simply states Customer Service Center, PO Box 91310, Indianapolis, IN. I finally googled this to find out who was doing this.

I should have gotten out while I could..this club is nothing, but trouble..first I had to file complaints to force them to send me my introductory package as per our agreement..they were trying to force me to prepay for the package and the two advance orders I placed BEFORE sending me out my intro package..I received the two advanced orders and one from my intro package..and they began demanding full payment before they sent me the rest of my order..I refused to pay contacted the Attorney General and filed a breach of contract complaint against them..they changed their tune and sent me my dvds..upon receiving them making sure they worked I paid in full one dvd I didn't get I believed was on back order so I waited and I waited..I had to demand repeatedly that they send me my first order so I could begin fulfilling my commitment to them..they ignored me until I said I would file another complaint with the AG..they sent me one dvd set I informed them I would not send payment until I received the second set from my order..it took them three days, but they shipped off the second set, the first arrived damaged so I sent a request for a return voucher and a new set be shipped to me..no reply to my request..then I received a letter stating the dvd from my intro order was no longer available so they removed it from my order..so I paid for a dvd they have yet to send me..I requested a different title and to this date no response to that email..I'll only take this bs for so long before I demand to be removed from the club with no obligation on my part since they are the ones refusing to abide by their own terms and yes I will go back to the AG..

I placed an order, they ignored it, a duplicate order that costs more than double the original order (and includes a DVD I didn't order) suddenly shows up in my account history and they're charging me for that. They won't cancel that fake order, are giving me the runaround that it's "being reviewed, " all the while still sending me items from the duplicate order and charging me. They claim that they can't cancel it and that I have to return it to them once I get it, while still charging me this whole time.

Update: So what happens after I send the items back to them? They create yet another false order for only three of the four titles I originally ordered, and charge me $20 more for those three items than my actual order for four items! Why can't they just send me the damn order I actually made and charge me the correct amount for it? The level of incompetence at Columbia House is mind-blowing.

This isn't the first time something like this has happened to me. One time I asked them why they weren't shipping out an order, so what do they do? Create a second order and charge me twice! When I tell them what they just did, they created a third order and charged me a third time! When I returned the two duplicate orders, they froze my account because of excessive returns!

You get what you pay for -- cheap movies but the worst customer service possible. If you ever sign up with them, I strongly recommend a virtual credit card with a cap so they can't pull this crap on you.