On August 8, 2008 I purchased some DVDs from this company, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called my bank’s 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the claims department for the bank.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in my bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted my bank filed a claim closed my debit card (as they would not file the claim other wise) provided them with screen shots showing no purchases since the August fiasco and was advised that the bank would be crediting back the charge and any related insufficient funds fees. Initially this occurred however on November 20, 2008 they reversed themselves and took the money from my checking account again

Columbia House charged me $99.76 for no reason which caused insufficient funds charges of $75.00 and $32.00 from my bank and to this day have NEVER had the decency to respond to an email or have a supervisor return my call.

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

When I ordered tapes a while back (which I never received) I wrote you and told you I did not want them as I was moving, So I guess you never sent them. I am going into a nursing home and cannot use tapes. Please do not contact me again. I have sent a copy of this as I did with my other mailings to my attorney. Please do as I ask.CANCEL CANCEL

I NEVER SIGNED UP YET I KEEP RECIEVING DVDS AND I
EVEN DECLINE THE EMAIL OFFERS AND THIS IS MY SECOND
COMPLAINT, IT IS COSTING ME POSTAGE FOR THE DVDS I KEEP
HAVING TO SEND BACK, I WOULD LOVE IT IF I COULD MAKE ALL
THIS JUST GO AWAY BECAUSE I WILL NOT BUY ANY MOVIES
FROM THIS COMPANY AND I WANT MY NAME REMOVED FROM
THE LIST. THANK YOU, CHERYL KELLY

My name is Dorselene Humphries, my grandson Shane Pike (whose name is on the account) is underage (a minor) and had no ones permission to order any DVD's on line. We have not received any DVD's nor have we ordered any DVD's...I am not paying for anything. This was a minor who had no business ordering anything on line. PLEASE CLOSE THIS ACCOUNT. This is my third notice to you regarding this matter. I am an elderly ailing woman. I have my daughter and her two children living with me to help care for me and we had no had done this

I just received their letter in the mail (with my current address). I closed my account with Columbia House in 2004. I called Columbia House to let them know that I do not have a balance. They looked up my name and prior address and confirmed that I did not have a balance and to disregard the letter. Then something told me to look up Nationwide Collections. I saw the rip-off sites (that pissed me off further). So I called them and left a message, since they didn't show any *** and put a real person on the phone.