I returned a movie that was sent to me by Columbia House. It was never opened so I am not sure what the movie is. They sent
me a postcard saying they couldn't credit my account without knowing the name of the movie.

What do I do? I no longer have the cd!

Columbia House sends me this package, I never signed up for columbia house's dvd club. In the package is a shitty movie that you couldn't pay me to watch. I call the number on the invoice to inquire about this service I never signed up for and all I get is the run-around by an automated system. A couple of months go by and I get a bill for 58 dollars and 44 cents. I'm fit to be tied at this point so I search the internet and find this site with people who have had similar experiences. I call the columbia house legal department and give them my account number and they transfer me back to the automated line without even asking me a question about my complaint. SO I call back and get this slimy sounding guy named "Trent". I tell him I never signed up for the service and I want to know how I got the package. He says I didn't have to sign up. And since I didn't pay the money to send the package back I am now in the club. He has this real smart-assy attitude about him the whole time he's telling me this. He is talking to me like I am some kind of retard. You can tell Trent gets these calls often and he enjoys letting people know there is know recourse. This is nothing short of thievery. These as**lowns will not see a single red cent of my money

I was a member of Columbia House DVD Club for 3 years. According to Columbia House, I was a member in good standing. At the beginning of my membership, I was exempt from shipping charges, but the rules changed, and I had to pay for shipping. At the same time, a strange thing happened: I stopped receiving the DVD's I had ordered, but was charged for. I would contact Columbia House about not receiving the order, and they would send me a new order (which I would receive), and charge me for both orders until they got an affidavit from me stating that I had never received the first order.

This happened about 4 times, until I started using the expedited shipping for an extra $4.99 per order. As I write this, it sounds like a scam in order to force more money out of me to get an order. I eventually joined the Columbia House DVD on TV Club and cancelled my other membership. I have had no problems with new club, but I am on pins and needles every time I place an order. I always use expedited shipping.

The post office put a watch on my mail to make sure that no one was going through my mail and stealing my DVD's. My mail carrier walks all my packages to my door now, and makes sure I get everything. I don't know if someone was stealing all my DVD's, but they must have been disappointed in the selection since my tastes are not the more modern types of movies. I suspect that my DVD's were never packed or shipped, and my order forms are in a shredder somewhere. I do every transaction with them through the internet. How is it that 4 original orders never made it to my door, after I had to pay for the shipping?

Has anyone else experienced this problem?

I'm so tired of this company just thinking that they can go ahead upon themselves to send me any movie they want even though I've deny it and then just helping themselves to my bank account and causing my check book to bounce. I can never get threw to them on the phone to make a proper complaint. I'm still waiting on my return label for the last movie they send me a month ago!!! I wish for them not to send me this movie Blades Of
Glory and I want my bank account refunding ASAP. And with that note DO NOT take money from my account unless specify by me or i will request legal action on this company!!! Please cancel my membership I wish to have nothing to do with them and if they I will definetly not be recommending them to my friends as a matter of fact i feel like posted a bulletin about them on myspace but, i will not if they take action in this matter!!!

Thank you,
Sincerely yours
Lisa Melton.

My name is Trishanna Thomas and my account number is 50516927022. Around May to June of 2007 I received my DVD of Freedomland the only one which I choose. I sent it back before time of being charged. So I wrote a letter to them many times saying that I did want to cancel my account because I was expecting a child in July.They have now sent another letter saying that I owed 9.95 with two late charges of 3.00. My account has now reached 95.88 for selections I haven't received. The statement on my account purchases as far as Sept.14 is now 111.83. I feel they are not a good company bc now they are trying to put it on my credit report.