I have tried to reach Columbia House Video Club several different ways, but cannot give an account number and therefore cannot contact anyone.

I have been charged for something, but don't know what it is.

I have put the charge in dispute with my credit card company, and now must figure out how to contact these people without my account number.

I ordered one free video, which cost $5.00 shipping and handling, and now have larger charges on my credit card.

Thank you,
Eileen Posner

My ex-husband forwarded me a box from Columbia House (I haven't lived at that address for 6 years and had changed my name 5 years ago). It arrived with my previous name to my old address. I have NEVER or would I ever sign up for a DVD club. The box had a DVD in it and says I owe money and have to purchase 2 more. It is impossible to talk to a human being and none of the options on their convoluted customer service line allow you to do such. I'm trashing it all... I am not available to waste my time even to go to the post office. This company is a scam... ever since I was in college 30 years ago and apparently still is.

In 2004, a minor in my home ordered these in my name. Upon receipt I called and informed them of this. They sent me a return address label for the "Intro Package" and the 2 Director Selections that had been shipped in the meantime. I returned all the DVD's and never heard another word. Until now.

This past week I got a letter from a collection agency. Columbia House turned me in for not having "filled my obligation." First off, it wasn't mine to fill, it was fraud. Secondly, I returned the DVD's to them AT THEIR EXPENSE. Not to mention, it's been 3yrs! This is INSANE!

Then, try to call a customer service number and speak to a HUMAN. They don't exist. It's all recordings. Even their corporate line is. This company is a SCAM!!!