I got my service with Comcast in February 2010 after moving into another house. My problem started in June 2010 when I lost have the channels I had been getting. We have one box on the main TV and then just regular cable for the three TV's upstairs (just basic cable for $26 a month). When we lost the channels I called customer service and they said if you want the channels you had you will have to up your package, so I did and now it is costing me $39.99 for 6 months and then goes up to $74.90. After I did this none of the TV's upstairs would work. I ended up having to get adapters for each TV. For the downstairs TV with the box it started going to a blank screen with an error code of S0A00 saying "One moment please, this channel should be available shortly". This would happen all the time. Staying on for 5-10 minutes and then blinking out again. I called customer service and they resent the signal to the box. This did not fix the problem so I called again. They decided to send a Technician out to the house. The Tech couldn't find anything wrong inside and of coarse the problem didn't happen when he was here. Then he left. The problem continued so I called again. They sent out another technician. This time he looked inside and outside on the pole. He couldn't find anything wrong and said he would have to put in a maintenance ticket. Well two weeks later I called again as the TV was still blinking out with the same error message. They put in a ticket for another Tech to come to the house. This time I drilled the Tech after he messed with the TV, went into the attic and looked at the boxes outside. Come to find out the we aren't the only ones having this problem and he has been going house to house in our area. He said the problems were on Yeager Rd., Dorsett and even on McDuff. That neighbors would even flag him down when he was at another house. He said he was going to put in a maintenance ticket and they will, have to respond to the ticket within 24 hours. He gave me his cell phone and told me to call in 3 days if the problem was still going on and he would find out about the problem. So I called 3 days later as the problem didn't go away, left him a message and he never called back. So we were watching TV last night and for an hour the cable would stay on for 1 minute and then bleep out for 1 minute. So now I am really getting upset as my problem still hasn't been fixed since June. I call Comcast again. I told him to pull up my record and read it and you WILL KNOW WHY I AM CALLING AND I WANT IT FIXED NOW!! So he reviews it and ask "When the Tech's have come out has anyone ever replaced the cable box that the TV is connected to"? I say no. He said "I'm 90% sure that if we replace the box then your problem will be fixed". I said to him that this would be fine but this is your last chance and I am going somewhere else and that I am sick and tired of yawl saying it's going to be fixed. He's says I understand. Let me set up a ticket for a Tech to come out with a new box and exchange it. Then he comes back on the phone and says I can't schedule a Tech to come out since you are behind one month on your bill. I told him why do you think I haven't paid it. I keep being promised that this is going to be fixed. Now I am getting upset so I told him according to the Consumer Protection Agency you are to provide a service and I provide the payment and I am not getting the service that you are suppose to provide. He says let me talk to a manager to be sure. He comes back and says I am scheduling a Tech to come out. So a Tech will be here today 8/25 between 2pm-5pm to bring a new box. So we will see if this will fix the problem. I did ask him about the maintenance ticket that was opened two weeks ago and he said it was still open and nothing done with it. He said maybe each of these complaints is having to get a new box and that may be why it is still open. So my final words on this is if the box doesn't fix the problem then I am going with another company. If the box fixes the problem and they don't give me some kind of credit for me paying for a service for 3 months and not getting it then I am going with another company. I can't be the only person in Douglasville, GA frustrated with Comcast.