WE OWNED A BUSINESS HOMETOWN HOTEL 108 HELLAM ST, WRIGHTSVILLE PA 17368 AND WERE CONTACTED BY COMCAST IF WE WOULD BE INTERESTED IN TRIPLE PLAY. WE ASK IF IT WOULD AFFECT OUR SECURITY SYSTEM BECAUSE OF THE PHONE LINE. COMCAST SAID IT WOULD NOT. WE CALLED ADT JAN 4 2008 BECAUSE OUR SYSTEM WAS NOT WORKING. WE MADE A APPOINTMENT JAN 7 2008 TO HAVE OUR PANEL REPLACE FROM ADT THEY NEVER SHOWED UP. WE MADE ANOTHER APPOINTMENT JAN 14 STILL AGAIN A NO SHOW AND OFFICE ISSUE TRANSFERRED. CALLED AGAIN JAN 14 FOR SERVICE CALL, JAN 16 FOR SERVICE NO DATA, CALLED AGAIN JAN 28 CALL TRANSFEERED, CALLED AGAIN FEB FEB 8 AGAIN TRANSFERRED, CALLED AGAIN AND SPOKE TO THE MANAGER ON FEB 15, 2008. ANOTHER CALL MADE TO ADT BY VANESSA PETERS BEING UPSET ABOUT THE NEGLECT OF ADT AND PLEADED WITH THEM TO PLEASE FIX THIS PROBLEM BEFORE SOMETHING COULD HAPPEN WITHOUT OUR SECURITY SYSTEM WORKING.
C ALLED AGAIN FEB 19. 2008, FEB 20, 2008, MARCH 3. AT SOME POINT IN THE BEGINNING BOTH COMCAST AND ADT WERE THERE ALL DAY BUT COULD NOT CORRECT THE PROBLEM. THE OLD PHONE LINE VERIZON WAS INSTALLED IN JAN 20087, AGAIN BUT ADT NEVER WOULD COME TO CONNECT OUR SYSTEM BACK UP. WHILE WE WERE STILL PAYING FOR SERVICE WE HAD NONE. THE WORST HAPPEN OUR BUSINESS WAS BURN DOWN BY ARSON APRIL 20 2008 WE WE LOST EVERYTHING AND UNDER INSURED, AND SO DID THE 20 PEOPLE LIVING UPSTAIRS THEY LOST ALL THERE PERSONAL BELONGINGS, JOBS WERE LOST DUE TO ADT'S NEGLECT. WE TRIED TO SUE BUT BECAUSE OF THE FINE PRINT IN THE CONTRACT AND ADT BEING MORE POWERFUL WE HAD TO COME UP WITH 20, 000 TO PERSUE THIS. WE JUST LOST EVERYTHING. WE GOT 200, 000 FROM INSURANCE BUT OVER 100, 000 HAD TO BE PAYED TO CREDITORS. WE WANTED TO REBUILD AND SPENT MORE MONEY FOR APPARISAL AND WASTE MANGEMENT AND ARCHITECTS. WE ARE STILL PAYING FOR REGISTERS WE HAD JUST BOUGHT FOR THE BUSINESS . WE WERE SO NOT TREATED RIGHT. WE HAD ADT FOR YEARS AND WITH THE FIRE COMPANY BEING A 1/2 A BLOCK AWAY WE HAD SEVERAL INCIDENTS WHERE THIS WAS A FIRE IN THE MANS RESTROOM AND THE FIRE COMPANY WAS THERE BEFORE WE EVEN NEW ABOUT IT, BECAUSE OF THE QUICK RESPONSE FROM ADT. THIS FIRE WOULD HAVE NEVER SPREAD ANY FURTHER THEN THAT ONE ROOM WHERE THE FIRE STARTED IF ADT WOULD HAVE CONNECTED OUR SYSTEM. ADT WOULD ALWAYS CALL IF THERE WAS THE SLIGHTEST PROBLEM SO THEY NEW THIS SYSTEM WAS NOT WORKING AND OUT OF NEGLECT DID NOT FIX IT. COMCAST AND ADT COST US OF YEARS OF HARD WORK AND WALK OFF WITHOUT PAYING ANYTHING FOR THERE NEGLECT. IT WOULD HAVE COST US OVER 100, 000, 00 TO REBUILT THIS BUSINESS. WE NO LONGER HAVE A BUSINESS BUT LOST OUR WAY OF LIVING. I KNOW MANY PEOPLE ARE LOSING JOBS AND HOMES BUT THIS SHOULD HAVE NEVER HAPPEN. MY ADVICE ADT NEVER TAKES RESPONSIBLITY FOR THIS NEGLECT I HAD A LAWYER WHO WAS HANDING THIS CASE AND TOLD ME VERY FEW PEOPLE LOST THERE BUSINESS OR HOMES TO ADT BUT THEY ARE TO POWERFUL TO FIGHT ADT NEVER HAS TO PAY. HE TOLD ME THINGS WOULD HAVE TO CHANGE IN THE LAW. THIS WAS A 5 ALARM FIRE WITH THE FIRE COMPANY 1/2 AWAY AND THE BUILDING WAS DESTROYED, THANK GOD THE INTERIOR ALARMS WERE WORKING THE PEOPLE IN THE HOTEL BARELY GOT OUT ALIVE. VANESSA PETERS