I have been a steady customer for seven years and due to the logistics of Tucson�s infrastructure, I will continue to be a customer until alternatives present themselves. Based on your customer service representative�s recommendation, I rented a Motorola 6412 Dual Tuner Digital Video Recorder (DVR), at $13.95 a month in addition to my service rates of $115.35 a month. I have since experienced that it rarely records or functions as described by your representative.

I was told and promised by Rob, the customer service representative, that I would �love� my DVR because it would save my time and record my programs when I wanted. Unfortunately, my Motorola device has never fulfilled that expectation. More often than not, I spend my time on the phone waiting for a customer service representative to clear the memory that I can record TV or watch TV without interruption.

Most recently, I entertained a family dinner, hoping that we could watch the Presidential Debates. As fate intervened, my DVR failed to record the debates and due to heavy pixilation, I was unable to watch TV at all. I am quite embarrassed and saddened that I have spent my money on this device and service.

I think you will agree that we have a problem. I was able to schedule service call for a technician to come to my house and �swap� the device out for a �new� one. The term new evidently means �new to this address� because it is apparent that Comcast refurbishes their DVRs. I was subsequently charged $19.99 for the service call because I do not have the service protection plan; even though Rob assured me that I would not be held financially responsible for the service call. Subsequently, I have replaced the DVR five times since originally agreeing to rent the device. The Area Technical Supervisor has been to my house twice as well.

I would like you to either fix this ongoing issue or refer it to your supervisor as soon as possible. I know my problems are not singular or an individual case. My recommendation is to stop using Motorola for cable equipment. I will be following up on this issues next week, and hope to encounter the appropriate action plan.

Ordered triple play in august nothing worked. had to set up repair day they never called or showed. Next thing i get a bill for $349.00!!! Called and tried to get this straighten out but was put on hold 5 times before i finally got a rep who treated me like ''''crap'''. I was told that i had to pay that amount before they could fix my bill which will be in the future (supposedly) $ 95.05 for the triple play plus hbo. no talk of being reimbursed for the overage. If this wasn't the only cable company in this dinky town i be damn sure not to recommend them to anyone. You would think as much money as they are ripping off from us suckers that they may be able to afford some intelligent employees. Wishful thinking???

All I want for christmas is my Triple Play... That doesn't break my bank. (i have grandbabies that I would love to by at least a $5.00 toy for, that they don't have to share.)