Twice now, I have paid my Comcast bill online through Bank of America, and Comcast has failed to credit my account. Both times, I have had to jump through the same hoops to prove to Comcast that the bill had been paid- I got a copy of the cancelled check from Bank of America and submitted it to Comcast. Then Comcast still had to "research" for at least a month to figure out where the money had gone before they would credit my account, in spite of proof that they had received money from my bank. Both times, the account accrued late fees while Comcast tried to figure out what it had done with the money.
The first time, Comcast claimed I had the wrong account number set up with Bank of America. However, online payments had worked successfully for the previous six months. After another several months of successful payments, Comcast now tried to tell me that Bank of America took my money but never paid them. The amount of time I have wasted trying to get credited for payments I made on time has made me furious with Comcast and its incompetent customer service staff.

For BREACH OF CONTRACT?

Ok, let's begin! Back in January 2010, I moved here to East Orange NJ! I originally wanted DirecTV (I LOVE SATELLITE), but found out that this building only allowed sheisty Cable to be installed, because DirecTV only wanted their service and not Cable to have any input here... thus making Comcast the contract winner!

Not that I'm downing Comcasts service, because I haven't had terrible service. ANYWAY...

There was an offer that if I signed up for their Triple Play Contract, that I would receive a $200.00 Gift Card!

Ok, since I work for a Cable company, I know how this goes. So I thought to myself, Hmmm. Great..I'll do it. So I signed up. The terms clearly stipulated that this was a 24 month CONTRACT, and that starting with Month 13, my price would increase by I believe $20 dollars.
I would need to fulfill the requirement to pay by bill ON TIME every month for 3 months...90 days. I HAVE DONE THAT!
To Skip all the in-between, because I know that some of you fools like myself, already have been through this...It is Now November 2010, and I still do not have a Gift Card.
I have escalated this to a Corporate complaints level, and I still do not have a Gift Card!
I BELIEVE COMCAST HAS BREACHED THEIR CONTRACT, in falsely getting me to sign up for their service without ever making good on their offer. That is FRAUD!

Because this is a contract, I am not able to change my level of service without incurring A FEE!
I would like from Comcast... an inconvenience credit, equal to one months service credit.
They have offered to CREDIT MY ACCOUNT, the $200.00. THAT WAS NOT LISTED AS PART OF THE TERMS OF THE CONTRACT WHEN I SIGNED UP, THAT IF THEY DON'T SEND A GIFT CARD, THEY WILL CREDIT MY ACCOUNT. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer.
Do I have a leg to stand on? Or I screwed?

The woman from the Corporate escalation group, says that she has looked into it and she is being told that I will have to wait another 30 days. That is damn near an entire year, that I will have waited.

This other guy named Rick from Corporate left me a voice mail message a few weeks ago, and told me that the card should be in my mailbox by October 20th...THAT WAS A LIE!

I asked Debbie from the Corporate Escalations team to give me a months credit for the inconvenience, due to what I feel is a breach of contract. She told me ...let's wait until we get the gift card to you. And then they can review if my request has any merit.
I think she is lying, because they have no intentions of issuing a gift card!

What do I do?

Well I ordered up cable TV and High speed internet. We set up a date for them to come install it in my new apartment. I go off to work and i get a call from Comcast saying that they cant get in, and they need to redo the install date. I call my fiance and ask about why he wasn't let in. She sed he never came! I called them back and sed he wasn't there there like we are sorry let get you a new install date I sed sure thinking a close buy date. Nope its like 5days from the old one. So today roles around and he is sapost to be here between 7-9am I get a call at like 8:30 saying the technician cant get in. I look out the door there no one there! I look down to the main door for the building and still no one is there! I told them no one is here. Well turns out wrong building on the order form he by the office! I tell them that they say I need to get the address changed so I call customer service. They end up shutting down my account making a new one and guess what? A NEW INSTALL DATE!!! In order for me to keep my new job I need internet, well looks like comcast might have screwed the pooch for me on this one!

Incident = The nightmare started in March of this year 2010. I couldn't watch cable tv and here I am paying for it. I wasn't getting any picture except colored lines. In April a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be NO charge for the service and they were going to adjust my bill. This is actually when the nightmare started I recieved my bill and I was being charged with the technician service and my service had never been adjusted. I called comcast
and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted, I called comcast again and again they apologized and said I would see the adjustments on the next bill NEVER HAPPENED. I went down to the Comcast payment center with my statement and I was told after about 1/2 hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the reciept because I thought this lady was really trying to help me and be honest. That night when I got home my wife was looking at the reciept and she blew her lid. This reciept reflected the bill that we had recieved when the technician came out. So, according to this bill we owed 329. Called comcast and the told oh, don't worry about it. If the statement is printed out before you make
a payment it won't show up on the statement. We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid 63. on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200.
Damage Resulting = I believe that comcast never intended on adjusting my rate or not charging me for a technician coming out. I believe that they are adding on the fees as I pay my bill. If that makes any sense.

I unfortunatly signed up for the bundle package from Comcast last June. When my husband and I called, they had told us that we were elligible for the $200 cash back. (I didn't know about that deal at the time I called, and since my last cable company scammed me by extended my "2 year agreement", which should have been that June, but i couldn't afford their bill anymore, and had to pay a cancelation fee). I set the appointment to get their service when she offered the $200 cash back during that phone call.
The guy came and set up our equipment, we waited and waited, but never got $2oo cash back. Waited for our bill, no $200 credit. So I called Comcast, and they had no idea what we were even talking about it, they stupidly told us there was no such thing as a $200 cash back, even though they were advertising it on tv all of the time. I asked her about recording the phone calls, and to pull my call up that i had set up the appointment with, but conveintaly they delete them within 2 to 3 weeks, as so she told me. So I went and wrote the CEO of Comcast an e-mail and finally got my $200 cash back via credit to my bill.
Also, their equipment sucks. The interent is 10 times slower, the tv picture with HD SUCKS!! I could never tell if I was watching HD or not (now i can), and the phone line cut so many times. (which never happened before or after Comcast). I had to have the DVR replaced about 6 or 8 times within a year. Two of those times was when the tech was still here. The tech brought up a new DVR box, hooked it up, it didnt work, went back got a nother one, that one didnt work either, finally 3rd times the charm. Didn't matter though because he was back again three weeks later. The DVR has no memory either if you're used to Directv or Dish, this will suck for you. You can record about one movie and tv show and that's it! My box in my bedroom was replaced about 4 times also. The one in the basment suprisingly never needed replaced, and i think the modem was also replaced once now that I recall. The last thing was we were told quite a few times that after a year our bill wouldn't go up more than $10 or $20/month. SUPRISE! It went up about $50 bucks. BUt I noticed that our bill was prepaid, so I quickly canceled, owed nothing and now finally have found a way better cable service than these jerks, and one that I can afford, and I didn't even have to get a contract!!