My parents had comcast for years and my when my Mother passed away I took over paying the bills. I noticed about every other month they would find a new reason to increase our bill by a few dollars. when I called to complain, they said it was because they had improved the programming in our area. I said I didn't want the improvements, as I ccouldn't tell any difference, but they said that it had to be done. The programming became nothing but infomercials and paid access of pay per view. We had one digital box in the Living room and none in our bedrooms. Then they began to drop channels from TV's that didn't have their digital box attached down from 98 channels to approximately 50 channels, mostly all junk. My Dad is home a lot so I wanted to extend the channels above 100 which I did. The higher channels wereee nothing but repeats of the lower channels, with few exceptions. The service was getting rediculously expensive and all we were seeing were commercials. I dropped them for Direct TV in April.

Then they sent me a bill for 7 days of service in May. I called to ask what this was about and they said that the consumer must pay for service until which time they could get a technician to disconnect it from the pole. What a ripoff. This company is a ripoff.

I just moved to an area with Comcast and I went through the whole process of having it turned on and everything went well about a month after i moved in I got a bill of 450.00 and called and asked them why it was so high they said it was from an account the was 8 years old so i said there is no way i have never lived in an area with comcast so they told me to give proof and they would take it off my bill I did everything they asked and its been 3 months now and my cable is turned off and im still being charged mothly fees I call 3 times a week to speak to someone and I got the same result "we will forward this on and someone will contact you" and thats it still no call back!! Oh and did i mention the ccount was not even in my name? Shame on Comcast!!! What do I have to do to get a call back???

I am going to write this even though I am certain that the employees (and especially management) at Comcast couldn't care less what any of the customers think. I have had a HORRIBLE experience since day 1 with my service. They don't show up on time, or don't show up at all, screw up what they do come to do, never do what they say they're "taking care of" for you and as far as I'm concerned, rape you on cost!! I pay $90/month to a company that hires rude (one girl actually hung up on me) people who are seriously clueless and not even mildly intelligent. If I didn't derive such pleasure from watching tv and movies, I would tell them to suck it and move on. Unfortunately, because I don't get a satellite signal where I live, I am stuck with them or without cable altogether. With the state of the economy as it is, many companies of various types have stepped up and offered deals, (not just to new customers)or helped by not charging late fees if you were unable to make a payment on time, to help people who are suffering, to avoid them completely canceling services. I get so angry every time I speak to Comcast that my heart starts racing. The recording that we are forced to listen to while waiting long periods of time for one of these nitwits to answer is a joke! "We pride ourselves on our excellent customer service..." Seriously? What a freakin' joke. Get your heads out of your asses, Comcast.

During these hard economic times shouldn't we be able to trust our service companies we have had for years? I have been a Comcast Cable customer for years. Comcast had this new deal called the Triple Play that was going to save me lots of money. I signed up for it and had explicitly asked for how much each service was going to charge. I wanted the cheapest charges for every service, cable, internet, and phone. I was given cable service at 49.99, phone service at 19.99 and internet service at 24.95. This is going to be my prices? Yes, I was told. My bill would be around $115 a month. Great sign me up. When the installer came out to hook up my phone and internet services I specifially asked him to go over my pricing again. He called his manager and we all went back and forth untill I was promised the same prices as on the phone. OK install it then. My first bill I recieved was $240. This is for prorated month charges. Fine. I paid that bill. Two more bills came for the promised $115 a month. Everything was fine and I was now a happy customer. Bill number 4 was for $137. Why so much higher than my promised rates? I called and was explained that I had all promotional pricing. My phone service had just reset to 39.99 and my cable was going to be setting in two more months to 74.99. The customer service agent explained to me that I had a great deal because I have unlimited long distance calling. I do? I was never told of this and I had never used the unlimited long distance in the three months I had service. Now I am very upset because I no longer trust Comcast as a company. They can not tell you of their special "promo" pricing when you set up your plan and let you be surprised every time you get a bill. I email "Rick" the CEO or whatever of the company. I recieved a call today from Comcast telling me they will put me in a new promo pricing for 6 months. What happens when that pricing is up? Oh you just call and get new promo pricing. So every 3-6 months, depending on how long your pricing is good for, you get to call the customer service line and beg for new pricing. Why should we, as "valued" Comcast customers have to do this? Just give me one price. Just say this is what it is going to be. I don't hae time to call every few months and wait on hold forever to try and get new pricing. My timie is valueable. I'm calling Dish Network and AT&T back!

The service is fine but the reason for continuing price increases makes no since to me. The world is having money problems but this company is still making money with no concern about its customers financial situations.