In June 2008, Comcast Cable offered a free HDTV for new customers who sign up for their triple play service. We switched over to cable (from satellite) to take advantage of the offer. We were told we would receive our TV in three months. We have been calling since September, and we have been given one run around after another. One rep told us that we have to wait 6 months, another told us they could not find us in the system We chose to wait until December (6 months) and have called Comcast, in the past week, we have spend several hours on the phone and in person (Avenel offices) and keep getting run arounds. They either tell us we are in the system or they are not aware of such offer. On 12/30, I called for the last time, in which I was put on hold for over ONE HOUR!!! We spoke to a rep in Sales, called Stacy in which she tells us that she reviewed the terms of our service and says the reason why we did not get the TV is because the offer is for new customers who sign up for a one year contract, and we were signed up for a two year contract. We asked to speak to a supervisor in which we spoke to Herbert. Herbert then states that the real reason we did not get the TV was because they have records of a couple of late payments on our account. We have just signed up for new service with Comcast's comptetitor, Verizon and our Comcast 'service' will be cancelled shortly. We feel we have been swindled into this and dont want any other customer falling for their bogus offers. In addition to their questionable sales and advertising tactics, their customer service was deplorable and their rep, especially Herbert, was insulting to us. Comcast would rather lose us as customers than to own up to their end of the bargain.

You would think that in these tough economic times that Comcast Cable would be sensative to their customers, this is not the case. First of all, I was billed an outlandage rate for basic cable. I did not receive my bill, I paid a portion of the bill and was disconnected without a phone call or statement. I called customer service and was told that Comcast does not work out any payment arrangements. I went into the office for a copy of the ost bill and noticed that I was charged 2.00 for speaking with a representative. I was also told that if I paid using a credit card or check over the telephone I would be charged an additional $4.00. I was told by the customer service clerk to use their website. Which is a complete joke!.

After 15 years as a loyal Comcast customer I will be paying the balance due and returning all of their equipment! furthermore, I am telling everyone DO NOT deal with this company! i will be using another cable provider. I am certainly glad that I do not have internet or phone service with Comcast!

I ordered cable/internet/phone through insight cable chargin first month install on crdit card.comcast bought out insight a week later..my first bill was $438. they said for past due amount instal ect...talked to 10 people emailed them and did the online chat. no solution.. one person would say u are right lets switch u to that dept. than the next would say so u are wrong. I had service shut off.three months later get letter saying we made a mistake will Settle for $200 an reconnect for free. Settle ? it cost me $230 fo one month of service whats to settle they owe me money!!!have many simular stories in this area!

Where to begin? We've had comcast for 3 years. The first year we had minimal problems. Then we moved and all hell broke loose. From that point on, it's been a cable nightmare. Had I known it would be such an ongoing problem, I would've kept exact record of dates, times, names. But I didn't do this, I can only say that for 2 years, on an almost monthly basis, I am on the phone dealing with these idiots. They simply do not care. They have done everything from try to charge me for things/services we do not have, to leaving me on hold multiple times, to being blatantly rude telling my husband "to wrap the phone call up", to telling us they would fix the problem only to find our next bill is even worse, on and on and on. And don't get me started on their "service". We pay every month, on time. We pay for a service that we don't always get. Our cable goes out, our internet goes out, and if they have to send a tech, they want to charge us for THEIR problem! the list goes on and on...we are calling to cancel their service tomorrow, it's just not worth it anymore. They are too big a company, they just don't care about their customers or the quality of people they hire to represent their company. It's been a nightmare. I've wasted hours and hours dealing with 9 times out of 10, rude morons. I would rather have a root canal than to deal with Comcast any further.

One month ago today, Hurricane Ike hit hard on Houston. We expected to lose power, which we did for two weeks. Once the electric was back up we figured our Internet/Cable we be up too. Calls to Comcast can not give us an ETA. Some guy (contractor) walked into my backyard to survey the cable lines (which were never damaged in the storm.) He knew nothing more about service.

I have not seen one Comcast van in the area. I'm canceling my service as soon as AT& T comes through.

Oh yeah. And when we moved locations last year they "accidentally" canceled my email account. After screaming for an hour (my husband that is), they finally reopened the account they claim was no longer in existence.

They only lost about 2 weeks of emails.