I wanted to transfer cable/high-speed internet service to a new address. Called Comcast and was told that there would be no charge for the transfer and it could all be done over the phone. That's where the nightmare began.

I told the Comcast CSR that I would be moving within the next three days but wasn't exactly sure when. The Comcast CSR told me that he could work it out so my service would overlap so I wouldn't lose any service at either location. "Great!", I told him. Two hours later I lost my internet connection and then my cable TV. So I'm stuck at the old address for three days with no internet or cable. So I finally move to the new address excited get my cable and internet again. Remember, the CSR told me it could all be done over the phone. Guess what, it can't. I moved a few things into the new location and excitedly hooked up my internet and cable equipment. No cable or internet. Called Comcast and asked them what could be the problem. "We'll have to send out a technician" they say. "But I was told that it could all be done over the phone" I say. "I don't know who told you that" they say. "We have nothing on record stating anyone told you that." Comcast always says things like that. Four days later, the Comcast tech shows up. So I'm out of service for a week due to the incompetence of the Comcast CSR's.

The story doesn't end here however. I call to cancel the tranfer after a day of service. I move back to my old address and try to explain the situation to the Comcast CSR. "No problem" they say at Comcast. "The transfer never went through and we can take care of this over the phone." They tell me I won't be charged since the transfer never went through.

A couple of weeks go by and I get a bill from Comcast for $231.72 for my service at the transfer address. I had just paid $167.46 for my old address. Called Comcast and they told me that the computers send these letters out automatically and not to worry because I wouldn't be charged.

Two months go by and I get a letter from CMI collection agency. Now, my perfect credit rating is in jeopardy. Hello Dish Network!

I had Comcast cable installed when I moved the first of June. The technician came out and hooked up the cable, then left cable looped all around the house. He told me that the guy who burries the cable would be a day behind him. I have gas lines at the house, so I asked that the cable be stapled to the house instead of buried. The man never came out to finish the installation that I paid for about 8 weeks ago. He calls, and asks if he can come out in a couple of days, and never shows up. I have called several times, been told that someone would come out, and no luck there either. I have been assured that I do not need to be home for the installer to complete the job, and can get no answer as to why it is not completed. Help! I'm tired of moving the cable each week to mow the grass!

I called Comcast at around 9:30 am EST on 1-26-08, they had me do a bunch of things (of which I had already done), but did them again: reboot cable modem, reboot router, reboot server. So then they said I needed to hook up a computer directly to the cable modem, and then I should have internet access (they were saying I had an internal network problem) so I hook up the 1st laptop, no go, of course the tech says my laptop has a problem with its internal card, sooo, I hook up the 2 nd laptop, guess what , same problem, no internet, says low connectivity, so I continue and hook up the modem directly to a desk top, same , same, no internet. Of course by this time it is 1pm. So the tech says that I will have to pay for service if someone comes out and its not the modem, I said not a problem because I was told if I hooked up a computer directly to this modem I would have internet and I don't. They told me to call back in 30 minutes if a local service person has not called you. I wait an hour, no phone call, so I call them back. They will expedite the call to top priority, several hours go by, no call, and so I call them back. The person on the phone guaranties that someone named Tonya will call me back within the hour to let me know when someone will be out, its 5pm, and no it won't be today, but I will guarantee that someone will be out tomorrow. I never hear back from them that night. I begin calling again on 1-27-08, Dayton answers the phone (he's always very polite) no sure we have expedited the call, someone will call you back. I get a call at 2:30pm (not a local service person) out of state person. They didn't troubleshoot enough with you yesterday, he asked a few questions, I tell him what we did yesterday, and he says we should let a local repair person look at it, they will call you. No calls its 5 pm, so I call, well your call was expedited, but we haven't been able to get a hold of any local person for your area, so no one will be out today, they will come out tomorrow. I loose it, I don't yell, but tell him what I think of their customer service, that I don't like being pacified, that I want a solution. I called back to place a formal complaint, yeah, that really got me somewhere, couldn't get past the person who answers the phone. We pay for a business class internet service. We have 2 other hospitals that log into our server, which has been inaccessible for almost 48 hours. I'm not sure what they mean by expedite, but this is the poorest customer service I have experienced.