Comcast customerCentral

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Category: Electronics

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United States

Comcast customerCentral Reviews

October 31, 2009
CAN'T GET A HOLD OF ANY LIVE CUSTOMER SRVICE REP.
I called Comcast 1-800 number provided on their online customerCentral and what a HEADACHE to TRY to talk to someone. ANYONE, please. I GIVE UP after an hour of trying and waiting, waiting, and waiting for nothing!

Well, first Comcast makes you listen to their zillion Advertisements first when you call them. I thought I called "customer service", not "ad service". After you listen to the long winded Comcast advertisements, then they want you to jump through all the hoops and listen to MORE COMCAST ADS...

OK, I followed all questions and orders-where is the *&^% LIVE customer service representative. Well at the end of the Comcast Customer Service auto system over the phone, one last question to screw you over..."for your convenience (the customer), we (Comcast) will call you back...don't worry you won't get screwed after you have been waiting over an hour". Then Comcast auto system states "I'm sorry you don't want a call back (FYI: you have NO CHOICE but to choose a call back), Comcast will have to end this call. Did I just hear the machine just laugh at me for waiting for no reason?

What the hell was that... my time was waiting for nothing. Comcast does not have a LIVE customer service representative. Wow, new age of customer service trying to get rid of their customers! Good business model, don't provide customer service and we can save cost.

I guess there is NO "LIVE" CUSTOMER SERVICE REPRESENTATIVE to talk to over the phone. Nope, it's not a holiday. Yes, it's within business hours. CAN I GET SOME HELP with Comcast's online payment that DOES NOT WORK (FYI-no like I have made a zillion payments before)! Anyone home at Comcast corporate world? Customer service? To end this conclusion: COMCAST = SUCKS in customer service. Go with some other company. I'm tired of dead beat corporate world slogan..."save the trees"...right.

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