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philfromthehill
October 10, 2010
account
I will try to make this brief: I have been a loyal Comcast Subscriber since February 2007. I have never been late on a payment, I have direct payments made through American Express, my payments have never been late. For the past week, I have been getting calls on a daily basis from a Collection Agency called Credit Management 800-377-7789, I spoke with one of the Collection Agency's representatives, the woman told me that I had an overdue bill from Comcast for over $400.00, she said that my account was closed this past March, she also stated that I have not yet returned any equipment to Comcast and did I plan on doing so. I calmly asked the woman, how could I have a past-due bill when I have automatic payments made through my American Express and how could my account be closed when I now currently have Comcast phone, internet and cable television? She answered - "Sir, I am calling to collect a debt that you owe Comcast, do you plan on paying this debt?" I then said that I would get my American Express statement and for her to please wait on the line, it took me less than 30 seconds to get the bill, when I got back to the phone and said hello, she had already hung up on me. Imagine, a collection agency hanging up on a call, I thought it was usually the other way around. To make a long story short; after numerous calls to Comcast, speaking to overseas reps (comcast keeps assuring me that my account is current and I have never had a late payment or failed to pay), I still keep getting the Collection calls. I am left with no choice but to march down to the local Comcast Payment Center tomorrow and cancel my subscription, call the Better Business Bureau, maybe even contact a lawyer to sue Comcast and the Collection Agency, but definitely I will cancel Comcast and hook all the televisions in my house to the antenna on my roof, get a different phone service and internet service. Any one know a good company that I can go with, or have they become obsolete? Phil from the Hill
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