Comcast
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Category: Home & Garden
Contact Information
Franklin, Tennessee, United States
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Comcast Reviews
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ANTOUNZ
July 18, 2011
OVERBILLING
My family chose Comcast as our CableTV and Internet provider in 2010 as they seem to have a virtual monopoly in my town.
Soon after we chose the convenience of Direct billing (to avoid the hassle of writing a check everytime).
From the first month we noticed on our statement billing for services we had not subscribed to in our plan. Little (and not so little) additional charger for services and options that we had opted out of. My family called and complained. I believe the deal was that they would refund the additional charges. They did.
I have contacted other customers and this seems to be a common issue.
It has since happened to us almost every month.
I advise all comcast users who are enrolled in direct billing to check their statements monthly because this is unethical and just plain BAD BUSINESS.
We have now opted out of Direct Billing with Comcast and are looking for another provider.
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NHFlyball
July 9, 2011
internet
I have seasonal service. Each summer Comcast starts up my service and usually by the end of August, it is mostly working - just in time to shut it off for the winter. When I call and complain, my router miraculously starts up. I will have service for somewhere between a couple of hours to maybe overnight. Enough so that if they send a technician, nothing is wrong. I had to buy my own modem because otherwise I have to spend 2 days a year waiting in line to either get another one or turn it in. One year I tried to pay rental on it for the winter - one group said that I could but then another one started legal procedings against me for stealing the modem. Can't win. They offer perks if they have problems with your service but what good are they if they don't provide service in the first place? The last technician that came said that I needed a new wire from the house to the pole. We were told that they would be there the next day because it took 2 people to replace the wire. They never showed up. when I called to find out (no service) they had a technician call and said that it was probably a problem with one of their switches. Funny. The technician checked at the pole - I had signal and then checked at the house - no signal. Maybe they make more money if they don't deliver the signal???? Very frustrating. Wish that they allowed real competition.
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Just Another Human
July 7, 2011
wireless router equipment
Comcast no longer supports or repairs their own equipment unless you pay them more money. What would be the point of me paying 40 dollars a month MORE for this company to repair their own equipment. I have to take care and upkeep my own equipment. I am really disappointed that yet another big business is finding more and more ways to charge people. There doesnt seem to be any point in complaining either... they are so big that they could loose a couple thousand customers and not feel it. Comcast sent me this wireless router because they wanted their own equipment in my home for the internet, so I put my own wireless router away. But believe me, I will be installing that router as this evening and leaving comcasts equipment on their doorstep... at my convience, of course. I am disgusted.
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Fabler
July 7, 2011
We are being held hostage to a cable company who doesn't care
We own a veranda unit in Naples Florida and have subscribed to Comcast for our bundled services. After leaving Florida on the 29th of April 2009 I had placed our services on vacation mode. No representative of comcast explained to me that you had to stay away at least two months before you could have it turned on again or pay $90.00 per month retroactive to April when I left.
I then told comcast that I did not want there telephone and internet service. When Embarq the phone and internet provider went to turn over the lines to there Co. We were having a major problem in getting the service to work.
Embarq quickly sent out a service manager to see why they could not correct the problem from there office as they normally do. When the service man looked into the box where the cable is in the house he noticed that when comcast came to install there service into my residence where Embarq was originally, instead of just disconnecting the telephone line at the box they cut the wires, and embarq had to rewire the service.
I tried to get another cable co. to serve me with television service, I was told that comcast is the only company that can supply Television service. Is this not a MONOPOLY, how can this happen in America. We are being held hostage to a cable company who doesn't care.
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Comcast-Washington
July 6, 2011
Charge on Service Protection Plan
For Comcast Cable service, I have been charged $1.99 every month as a Service Protection Plan. While talking to customer rep, I came to know that it was a protection plan for covering the on-site technician visit. This seems to me ridiculous and plain cheat to make money. If there is an issue from Comcast’s end, is it not company’s responsibility to fix? The customer rep offer to remove the charge from my next bill. But the question is, should the customer pay for the issues created by Comcast? In my opinion, in order to tackle large no. of customer calls on technical issues, the company can train it’s technicians to troubleshoot the issues as much as possible remotely and figure out if it was something the company needs to fix. But instead, the company decided just to bill all the customers and cover the labor cost incurred out of a handful of customers. Companies make millions out of these kinds of tiny charges. Look at your bills more closely and speak out.
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97ujzk
July 5, 2011
Downright thieves
I have had comcast for the ast eight months and it has been the worst service possible. I've scheduled a technician to come out and check my service because it was constantly interupted, they only show up about 30% of the time, also as a way of "apologizing" for crappy service I recieved a "free" dvr for a year, which I was charged for immediately. Also they have made it impossible for me to pay my bill without extra fees, Its takes me about 2 weeks of calling in order to make a payment. And due to having such difficulty paying my bill my service gets cut off every month and I have to pay all these fees evey time to get it turned back on, and I live in an apartment and I cant have a different provider. If anyone thinks about getting comcast you should have a psych evaluation performed immediately!
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Pulestine
July 3, 2011
Avoid dealing with this ppl
I closed my account on May 3rd and returned the equipment the next day, Monday May 4th. I was given a receipt and fortunately kept it. I received a bill for the next 30-day cycle ending June 6th. When I called today to straighten this out, I was told that it showed that I owed $50. I told the representative that this bill is for $156.97 and that, in fact, they owed me a refund for the 3 days paid in advance. She then acknowledged that this was true, however, she claimed that I did not return the equipment. I had been forewarned that this would happen by a friend who recently had the same thing happen. I will take the receipt to the office to try to clear this up, but I find this very suspicious. She said if I did not have the receipt, they would charge me and if I did not pay, it would go to collections! Thank goodness I switched to Verizon. I know Comcast's number by heart because I have had so many problems with them. I will update once I see how this is subsequently handled. I won't be surprised if it doesn't end here.
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Sungwon
July 2, 2011
arbitrary change of schedules
COMCAST arbitrarily changed the schedules TWICE without any prior notice or consultation and pretended that the rescheduling never happened and I confused the dates.
On June 21, I did live chat with a COMCAST assistant and disconnection of the Internet service was schedule for June 28. However, no one showed up on June 28! After I waited for COMCAST’s technicians the whole day, I called COMCAST and was told that my appointment was ORIGINALLY scheduled for July 2, not June 28. They should be ashamed of themselves for telling such a lie. If I had been told that all of the COMCAST technicians would be so busy during the high season for moving and could not help rescheduling my appointment, I could understand the situation. However, they lied to me about the appointment. I still keep the record of the live chat stating that the appointment was originally planned for June 28, not July 2. I think that after COMCAST rescheduled my appointments, the company removed the record of the original schedule to pretend that the rescheduling never happened.
Anyway, on July 2, I waited for COMCAST’s technicians the whole day again, but no one showed up again! When I called to COMCAST, I heard that this time, my appointment was ORIGINALLY scheduled for July 20! Do I have to pay one more month because of the company’s reschedule and lie? I am moving out next week! They messed up my moving schedule! I was so upset and the assistant let me talk to his supervisor, who advanced the appointment from July 20 to July 5. This time, I hope to meet real human beings sent from COMCAST.
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honeybee 815
June 27, 2011
wireless Internet
Comcast should just admit they do not offer wireless Internet. I had a wireless Internet network set up by Comcast 7 months ago. It worked fine at first, but about 3 months ago, the wireless router stopped working. When I called Comcast, they said the router was mine and they do not support routers. Funny, I don't remember choosing this router or installing it... Anyway, I had to call the router manufacturer and hold court on the phone with them for an hour while we reconfigured the router. Then last week it went out again. This time the instructions the router company gave me did not work, so I just trashed it and went to Walmart, bought a Linksys1500 router. It basically installed itself - just insert the disc. It seems to work fine with the Comcast modem. So my question is - how can Comcast install something and then not support it? And if they were going to leave me on my own with this router, why didn't they leave me an owner's manual and/or driver disc so I could set it up again if necessary? It would have saved me a lot of grief if Comcast had just said up front - "We install high-speed Internet - it's up to you to make it wireless if you want."
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ihatecomcast
June 23, 2011
TV Guide
just updated TV Guide in my area on Comcast... added a pop-up ad banner on the bottom trying to pitch Monster.com? seriously? how about add a row that shows what's on TV? Totally missing what customers want.
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