Comcast has the rudest, ignorant and uneducated Customer Service representatives. Spoke to three of them within a 30 minute period and not one of them could have had a sixth grade education. Instead of listening to what the problem was, they overtalk the customer and put them on hold. If the answer is not in their Handbook, they can't answer it and instead of admitting they do not know how to handle the problem, they lie. They refused to put a supervisor on the phone.

Hopefully Verizon's FiOs and DirectTV will gain more and more customers daily and the Comcast reps will be out of jobs. I doubt they would be able to sell fries with burgers at McDonald's. They certainly fit the stereotype of what they are.

I signed up for automatic bill pay on comcast.net. To this day it still says I'm enrolled in automatic payments, HOWEVER, I get a notice in the mail that my automatic check was returned from the bank. When I called the customer service agent to find out why (b/c yes, I have the money in my account to pay) he said I had no bank account, phone number, etc associated w/ my account. When I prompted him to dig further he told me to stop interrupting him. I also continued to get mail bills after signing up for Eco-bill. Comcast promises they'll give me the $25 fine back for thinking I had enrolled in online payments b/c it says enrolled but somehow I'm not so how am I supposed to know? I completely discontinued ALL comcast services and I will never give another dime to this company for shoddy service.

First I had to endure many tech visits to resolve my TV cable reception. Had to call 15+ times.. meanwhile they continue to jack up my rates.. citing promotional period ending... ridiculous... its a bait and switch method continously. Instead of helping me with the current rate hike, she tries to sell me a phone package! A higher costing package that I dont need. The customer service reps dont understand Michigan is in hard times.. and several of us dont have jobs right now. They just don't care as Comcast rakes in the dough. Today, one offered me a $20 discount, after they jacked up my rates by $28, but wouldnt implment the discount till next month. My monthly billing period renewal doesnt even start for three more days, but she wouldnt implement it for a month! Very inconsiderate... So for anyone considering Comcast.. RUN RUN to any other service provider... You will be sorry... You will waste your time trying to get a supervisor or someone to listen to you.. they will act like they want to help.. but it will take months to get your issues solved. Meanwhile.. they will gladly take your money... they don't care... at all. I changed to a basic package and am currently researching other companies. And then I will terminate my Comcast nightmare once and for all.

I just subscribed to Comcast on their $29.99/month promotion for 12gb. I thought it was a great deal and so I switched to their service.

The first issue I had with them was when their first scheduled installation did not arrive in their specified time frame at all! I had my roommate stay home for those hours for no reason.

Then I got my bill claiming that I owed them $190. Of course I thought it was some simple mistake, but as you have probably read, their customer service is HORRIBLE and I had to wait for a long time to speak with a rep. The first one was decent and said that she'd credit my account $59.90, since they charged me $59.99/ month instead of the promised $29.99 (This rate took me so much trouble to secure in the first place even though it was a widely publicized promotion). But then, where did the other charges stem from?

a) Modem Rental ($5/month - fine)

b) Installation Fee ($25 - fine)

c) Modem 'SiK Charge) ($25 - ??)

d) Unreturned Equipment ($25 - what? the rep can't even explain this)

All in all, it has been so frustrating dealing with them. I tried contacting their reps online and through the phone, and I get upset just thinking about all those hours gone to waste without even coming to a resolution.

The icing on the cake is that internet has been dropping in the past few days. I had to call a technical service rep to fix this issue yesterday aside from the dubious-bill-charge calls. Oh, and my internet just dropped three times in the past two hours. No big deal...

Comcast has a monopoly on the telecommunications services here in my area. I am unable to obtain any service with better pricing. I can not upgrade my ISP to access other services. My phone line is not eligible for use by any other providers. I have not found any other telephone service availability for residential phone lines.