I called to ask for a local number to the seabrook nh Comcast.
they said they would be glad to help me and what service i was interested in.
I told them cable internet.
theyy asked for my exact address to see if the service is available in my area.
I told them I was only interested in a local number for the seabrook nh comcast
they said they would be glad to help me.
then they tell me a 1 800 number
i expliane that i need a local number, not the 800 number.
they said they would be glad to help me
then they said sorry you have reached the sales dept, please dial 1-800-- for customer service.

I've been waiting for over a month to get a service installed. Every time I call they always give me a run around and people who work are not friendly and have no clue on how to talk with irate customers.. Their service sucks.. They won't even let me speak to their supervisors.. I am pissed off. Wish i could switch my provider... I'm without phone and Internet.. I sure there are other customers in my area who are still having same problems... Comcast sucks...

A letter to ComCast:

To Whom It May Concern:

My husband and I selected the movie Blind Date on Saturday August 28, 2010; after the selection was made we discovered the movie was being presented in the directors cut version. My husband and I are NOT fans of the directors cut version, however your movie synopsis does not state the Blind date is in this version. Immediately upon viewing we contacted customer service and for one hour and twenty-nine minutes (WE HAVE PHONE RECORDS FOR PROOF) we first spoke to Jessica at (EXT 1006) and merely explained that we were not happy with the selection and we requested that our account be credited $4.99. In the beginning of the conservation I was told that a refund was not an option. When I expressed my displeasure for the time I was waiting to be helped and now I was told that a refund was not an option, I then requested a supervisor. After being put on hold and waiting for over 50mins, my husband picked up his cell phone (WE HAVE PHONE RECORDS FOR PROOF) and called customer service himself. His called was taken by a second Jessica at (EXT 1854) after waiting fifteen minutes to get connected to customer service he explain the situation and Jessica could check our records and she would discover that in all the years we purchased movies we never complained. Meanwhile, I am still on hold with the other Jessica at ext 1006. As my husband is speaking with the Jessica at ext 1854 her voice sounds familiar so I ask for his phone. As I am conversing with her, I indicate that she sounds just like the Jessica at ext 1006, which she denies. As I am explaining my extreme displeasure of this whole ordeal she disconnects the call. Gratefully enough I am still on hold with the Jessica at ext 1006. After waiting another 25-30 minutes a David at (EXT 0608) comes on the line and finally agrees to credit the account. Now I am asking myself, if I own a company like COMCAST would I treat my customers in such a manner in which I was treated and my answer was HELL NO! I work in customer service and if I treated any customer in the manner in which I was treated I would be terminated on the spot! Now you are wondering why Comcast as so many complaints and unhappy customers I would suggest you re-read this complaint and you will clearly discover your answer!


Thank you

Mrs. Carroll

This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in fact, it would be here between Wednesday and Friday (this was the first mention of a Thursday or Friday arrival – and at least the 14th phone call regarding this matter). Even more alarming, despite the cancellation, Comcast initiated an electronic funds withdrawal from our checking account a month later for almost $300. This unauthorized charge to our account was well after our service was cancelled, and after all Comcast equipment was returned. Even worse, Comcast never provided notice to us that it was going to, or in fact did, remove these funds from our account. As a result, our account was short the following month and we were charged overdraft fees resulting in an additional $408.00 billed to our account.
Despite our efforts, the bank is only willing to waive $70.00 of these fees; we were directed back to the responsible merchant (Comcast) regarding the balance. As such, Comcast’s series of errors has caused our family direct damages in the amount of $727.77. Comcast is responsible for reimbursing us not only the original refund amount ($120.30), and the erroneous charge in June ($269.47), but all incurred bank charges due to the unauthorized taking of our funds ($338.00).
We were loyal Comcast customers for almost five years. During this time, we never missed a payment and always paid on time. The way this situation has affected our finances, with little or no sympathy or action on Comcast’s part, is both disgusting and disheartening; at a minimum, it is actionable. We will have to see how all of this plays out, but I will avoid all things Comcast from now, and strongly suggest everyone do the same. This is no way to treat customers, and enough is enough. If you have experienced anything similar, post and let everyone know. I smell class-action suits in the air!

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.