I have been using the same plan for years with the same rate. I entered the automatic bill program so that I would receive only email but no longer receive paper bill, and also, the payment was charged automatically every month without my logging into the account. The lesson I want to share with you: never trust Comcast, it is run by dishonest people.

I checked my credit card statements last night and found that Comcast has raised my rate by around 50% half a year ago, with no email or phone call to notify me. Caught cheating, the staff of Comcast came up with a ridiculous story: I have been using the same plan for years and Comcast has kept automatically offering promotion so that my rate never changed. Coincidentally, when I changed to automatic payment, the promotion suddenly expires and now I am automatically paying a higher rate. Do you buy that story?

The agent name Alber with ID number ‘YDT’, is especially rude and offensive. He kept interrupting me and said he was the 'senior agent' who reports to nobody. When asked if he was the last person I should talk to before I collect the money via the small claims court, he said no. Then I ask him to let me talk to that last person, he asked: ‘who would you like to talk to.’ Is that for real?

The supervisor named Christ Brabo offered a credit of $20 (after Comcast over charged me more than $200). And that would be just a credit, to be use toward the next bill. Are you kidding me?

Unlike Albert, Christ Brabo has someone he reports to, the manager(s), who would be available 10:00 AM to 4:00 PM. This means, if you want to make an effort getting back the money stolen from you, you would need to loss your working hours first, which actually cost more. Brilliant!

Besides this accident, there are frequent service outages, sometimes high-speed internet and sometimes home phone also.

I am wondering how to get the money back?

Comcast is completely out of control with the worst customer service I have every experienced. The NH Public Utilities Commission should shut them down. To add to the insult their rates are outrageous based on the quality and reliability of their service.

My boyfriend has comcast and I live with him for many years, we agreed to disconnect it due to his extenuating circumstances and he does not want to deal with it. I went to comcast store and also called to disconnect, they ignored me simply because I was not on the account, they don't understand that I am member of household and pay the bills including comcast... they were rude, inconsiderate and horrible customer service. Should I accept that from I company that I paid services for?!
I also reported that there is no cable services, it went out on me, they even didn't care to take a look at the problem and send a technician. I also returned the cable box to their store, they insisted that will keep charging for the overpriced cable just because I am not on the account. Can they understand that is NO thank you for bad customer service, and comcast disregard for the customer that pays for a service that I am not satisfied with?

I wrote a letter to Comcast to cancel my account. The letter was attached to my bill. Comcast took the money out of the check but did not read my letter. I received another bill this month stating that we owe them money for internet services.

I proceed to chat with a representative since they were not operating at that hour. The rep told me that she/he had put a "note" in my account stating the problems and if I call the 1800 number the following day, everything would be resolved. When I called them the next day, the representative rudely told me "sorry, that's not how it works.You must call to cancel the account." She did not apologize. She did not sound at all sorry. This is RUDE customer service.

How then, may I ask, Comcast can take money from the same envelope that has the letter in it, but they disregard the letter? Is it too much for them to CALL me to confirm the letter? They have tons of people calling when it comes to things such as surveys and infomercials but they can't call a customer in regards to him canceling his account? Is money all they worried about and not customer satisfaction? I am completely furious that I would have to take out my time to bring proof to one of their offices.

Canceled service first week of Oct 2006, but continued to receive monthly bills.