Unfortunately, Comcast has a corner on the market for both TV cable and internet . Because of this, they can charge whatever they want - and they are expensive. Their service is fine; I don't have a problem with that, but they overcharge, and there's nothing you can do about it. Very frustrating.

comcast is full of idiots, who just take advantage of innocent customers. they claim its a promo, but are always on the look out to charge you all the amount you think you saved.
they are really foolish and act dumb when you try to know what is going on.


how does my promotion rates stay at my old apt, in the same zip code, when they are the people who transfered my service. how do i get charged twice for internet, at my old and new place?

On at least 4 occasions, lasting more than 5 days, I have had channel outages (from 3 to 6 separate channels per outage.)

From previous experience I have found that usually when a channel or channels mysteriously go OOS (out of service), within a day the outage is cleared up.

The 3rd outage lasted more than 24 hours, so I called Comcast to report the trouble (TR request), and was informed by the CSR (customer service rep) that my channel selection had changed due to "some channels are going digital."

I would, however, be able to "upgrade" to a digital receiver. If I wanted it installed, it would cost the price of a house visit from an "absolutely qualified" Comcast installer (maybe the same one who couldn't get mine working last time, so I just turned it back in) -or- they could send it by mail (Fed-Ex?) for $10 (or $20?) or I could just drive on back to my local office and it would be "free."

After indicating that there was never any indication (by mail or by text-scrolling across the channels) that my channels would no longer be available, I asked whether or not my cable bill was going to be reduced due to the reduction in the number of their channels which I could view.

I was told no, "you can always get a digital cable box, and that will solve the problem."

Needless to say, the next day, the channels were back working. I called Comcast to request the solution (TR resolution) to the previous trouble, and the CSR said, "there was no indication of a network problem in my area." When I indicated that there had been numerous channels OOS, he asked who I had spoken to on the previous day. I had a name but hadn't written down the code (letters and numbers) which come out like so much jibberish in the first 5 seconds after they take you off hold. He couldn't tell me who I'd spoken to, or what I'd reported.

I then requested a call back from an actually qualified supervisor to discuss the TR resolution, and possible restitution (rebate?) of monies, due to continual outages and the exasperating waste of time it is talking to, requesting service from, receiving lies and no satisfaction whatsoever from Comcast CSRs. He said he'd put in the request.

Never got a callback, nothing at all, not even from that or another CSR.

Last night I reported channels OOS to 2 different Comcast CSRs, the first one couldn't tell what type of service Comcast was supposed to be providing me, putting me on hold once for about 5 minutes, and then again after I told her that I didn't use any Comcast provided equipment, she put me on terminal hold (close to 10 minutes.)

I called back AGAIN, and after explaining again everything that had previously happened, the supposed CSR informed me that "there is no trouble; you don't have a digital cable box, so there's no trouble." I reiterated that a number of my channels were missing (at this point I had scanned every channel available and found 6 to be missing) and requested a TR number and a call back from a supervisor and he said, "There is no trouble, there is no TR, " but that he WOULD request a supervisor to call me back.

This morning the channels were working again, and again -- NO CALLBACK!

What is a customer supposed to do, other than keep a log with outages, specific dates and channels, specific CSR names and codes and TR times?

Comcast won't take a TR, won't acknowledge when they have troubles or when customers report them, and won't call back to give any explanation at all for their inability to identify, diagnose or even access a remote cable network, nor why they have their CSRs lie to their customers to cover up service outages.

I realize this is a bit of rambling, but OMG, who gives worse customer service than this??? Thanks for the opportunity to present this issue.

I have had comcast basic cable for nearly two years now and recently ordered two upgrades- the comcast digital economy package, and iternational (hindi) bundle with three Indian channels. After I ordered, the earliest technician appointment i got was for four days later. Once the technician arrived, he could not get his box, whatever that is, to work. In addition, he said he did not have any order for the International channels i ordered. I spoke to someone in customer service (paula) who aid he did not have my order (dont know why) and said she could add it over the phone. then, she called and said that i needed to take the on demand package in order to get any international programming. since i had not been told about this earlier while placing my orders, and the minimum on demand pack costs double of the digital economy pack i had ordered, i said i would have to think about this as it would increase my expenditure considerably. all this while the technician was struggling with different "boxes" to access the channels i had ordered.so, i cancelled my order, and the technician, who was having trouble anyway, left. then, two minutes later, Paula called up again and said that she had accidentally put my order in with someone lse's order, and now my order was possible to be carried out without getting on demand channels as well. all this talk, while Paula was being extremely rude, and NO apologies for wasting over one hour of my time. (the technician's visit had been scheduled for between 10 am and 1 p.m, and he arrived only at 1:00 p.m.). predictably, I told paula that i needed time to think whether or not i wanted to reorder. but still, no apologies or regrets, rather a talking-down and extremely rude, unrepentant tone of speaking.

to say the least, i am apalled. One has ordered cable television for over $60/month, in addition to high speed inernet for $52.99 /month, and still being treated so shabbily? I am switching services w.e.f. and will advise friends to do the same.

They set an appt, moved it 4 days later and won't move it back despite the record showing I called in to set the appt last week. After 5 calls and one online chat, they're still blaming me. My call record shows, according to the CSR rep, that I made an appt last week but it didn't get entered until Friday. Not my fault and they won;'t move the appt.

I've sent them email requesting the GM call me directly but that's laughable. They don't care about customer... that's evident.

I'm starting a new job and cannot miss any work.

There's a much longer, detailed version of this but this will suffice.