This problem all started when I recieved a bill for the month of March for Over 200 dollars for cable for the month. I called up and asked why my bill jumped up so high and they said that I rented a lot of movies that month. I wasnt aware that anyone at the hosue was renting anthing so I asked around and we didnt. I asked comcast to look into it for me because Ive never heard of a cable bill being so high and because we didnt rent anything. We already pay for HBO, Shotime, Cinemax, and Stars, so we have ALL movie chanels. Also we have 2 cable boxes one of which comcast never activated and one that was broken(on demand was Down). Comcast thought it looked funny that one movie was rented 6 times in march, and we have it on DVD so we KNOW we didnt rent that. Anyhow who rents a movie 6 times in one month??? ero and we do not have a bill this month. She confiorms and said she was going to send out to me a revised statement.

About a week later I recieve a bill form comcast stating that I owe $206.11. Confused I call back into comcast and ask why I recieved this if my bill was waived? They have no record of me calling at first. Then I ask to speak with a supervisor and there isnt one working there that day. After abotu an hour on the phone and long hold times the women comes back on the phone and tells me that the supervisor I spoke to last time added comments to the account but forgot to actually take of the 206.11. She confirms to me its no problem at all and she said that she is going to go ahead and remove it again, like the first person was supossed to do. I explain what how long it took to get this settled last time as well as this time and she confirmed to me she will be personally handling it and that it was removed. Once again i ask for a witten statment showing that they removed it be sent to me at my address on record. She agreed I said thank you and we hung up.

Another few days go by and I recieve a letter in the mail saying that my account is overdue now 107 dollars and I owe a total of 306 dollars. Outraged by another comcast mistake I call the phone number that I was give by the previous person helping me. The extention does not exist!!! Not even close to an extention comcast usues they said. SO I start from scratch from the bottom AGAIN. Now this is the thrird time I have called in on the same issue comcast told me they are sorry about and have told me will be handled. Now the Bill is telling me that the Bill is overdue and my service will be shut off If I do not pay immediatly. I request time off at work and call into comcast to once again strat from scratch. This time I ask for a supervisor right away. I talk to her for an hour and she first told me she sees nothing on the account when i specifically asked the last person I spoke with o add coment to the account. I talk for an hour and get nowhwere. She decides she is going to look into it and call me back later in the day. She calls me back at 700 a night and tells me that she hasnt gotten sanything on it and that shes still working on it. Meanwhile Im not sure if I shoul dpay my bill or not. She said to hold off and she would place a stop on the collections untill the issue was resolved. She tells me that she will call me tomoorow when she finds otu what happened. Next day NO CALL from the SUPERVISOR who said she would call me between 5 and 600pm. I get in to work in the morning and call Venessa and leave her a message asking whats going on and why she was not back in touch with me yesterday. I get a voicmail doesnt even ring. Later on that day I get back from lunch and I have a message from Venessa saying that they looked into it and have decided not to adjust the bill. I told her that it was already decided a few weeks ago by a field technition that it was impossible for our houshold to rent movies and that ALL on demans movies were going to be removed. She said they will stick wioth the inconvienience fee, but I owe them 300 dollars still. I call back and again I get a voicmail right away. This is illegal and someone needs to monitor Comcasts Billing. There is no way anyone in my house rented any movies prior to the technition coming over to fix it. It was impossible and I have the documented recipt with his comments on it to prove it.

I recently had a Comcast sales representative knock at my door offering me service. I signed up with him to replace my current satellite service, Internet service & Phone service. In other words I was willing to convert totally to Comcast. He filled out the necessary paper work and set an instalation date of a week later. One week later, I took the morning off work to meet the Comcast installer which showed up to do the install. After a short time he tells me that they need to do a "Pre-Bury" and wrote these words on the work order and had me initial it. He told me that in about a week Comcast would come out and do the cable pre-bury from the street to my house and told me there would be no charge to me for this.

Well, this brings me to why I am writing this. Today, I receive a phone call from a Comcast employee saying that it will cost me $3, 500 dollars to do what the installer told me would be no-charge. I was floored to say the least. Here I am prepared to give Comcast three accounts for services that will be taken away from Comcast competition and I'm told it will cost me $3, 500 dollars.

In my opinion, Comcast soliciting me, to cancel my current services and go with Comcast, which I signed up for and then be told that there would be absolutely no charge to hook me up and then come back and tell me I will need to pay Comcast $3, 500 dollars is totally unacceptable and really poor business on behalf of Comcast. I guess Comcast must be dioing very well in this economy to first, sing me up (Remember, Comcast came to me) and then decide unless I pay $3, 500 dollars, that Comcast doesn't really need or want my commitment to monthly service.

Comcast should be ashamed!

I had an appointment for Comcast internet installation today at 2-4 PM. I took off from work early and got home a 1:30 PM. I sat in the living room reading newspaper and waiting for your people to come. At 2:02, your trucks (2, one in green and one with comcast logo) showed up. The guy sat in the truck for a few min and drove off. He did not ring my door bell, did not leave a note on my door, he did not even step off the truck. I though he drove off to work in the wiring at a junction box. At 3:42, I called your customer services. He told me I had no appointment. I told him I received voice mail confirmation. He called and checked the dispatch. He came back and told me that the driver was at my house and no one was home. I complaint about the lies. He became rude and told me if I wanted the installation, the installer could come back at 7.

If this is how I was treated before I am Comcast’s customer, how would Comcast treat me after I became its customer.

I signed up for new service when I moved. They are, sadly, the only ones who provide service where I live. I was told the bill would be $99 a month combined service. I paid $160 hook up charges. My first bill came and it was $200. I was told they didn't charge me enough for hook up charges (I was told $160 several times). Entire hook up was $200. They charge me extra for a digital box (I wasn't told that). Yet I get only basic cable. No digital service at all.

I have asked if I could change my service: add channels, upgrade internet..I was told yes but then my bill would be charged seperately for all 3.almost $300 a month..

Customers are paying bills and then getting late charges for not paying them..they don't post payment.

The internet service is horrible. It often runs the speed of dial up and when I called them to ask about it they ran a test and said I was already getting 10 times what speed they promised..

At least once a month I have to have my digital box reset..When asked why I am given some excuse about how when they are upgrading (I don't get that) it will often screw up the box..I have had digital boxes and internet for years and I have NEVER had to have my box reset when they "upgrade". Comcast sucks big time when it comes to service.

When you go into pay a bill they are the rudest people. they act like it's a chore to have to help us..So I am paying for a box for digital TV and can't get digital TV. My cable internet runs like dial up.

If you can use anyone else I would because you will be sorry with this company.

STAY AS FAR AWAY FROM COMCAST AS YOU CAN. They are untimely, unorganized, and above all else, have the WORST customer service I have ever experienced. I initially planned on transferring my service to my new home. First, they were unable to locate my home on the system and continually told me that my address wasn't an actual home. After SEVERAL hours speaking with a customer representative on THREE different occasions I decided to just cancel my service with them. Each time I spoke with a rep. they told me they'd "personally look after this problem" and "call me back." Needless to say, NO REP called me back as promised, hence my follow up phone calls and re-explanation of my situation. This occurred two weeks into the billing cycle which I already paid for. So, upon canceling I then had to pull teeth to get my one month's worth of service credited and paid back to me since i didn't have service for a month. After several months from the initial cancellation to the account I finally received my check.

I cannot even begin to tell you how terrible their customer service is. If you're looking for great customer service, affordable prices, and reliable services...I would go with DIRECTV. Save you time, patience, and money and stay away from Comcast.