Dear Comcast:
I don’t want this to be negative, but that’s the experience I have had with this company.

Phase one, it started about four months ago, when new tenants moved in the apartment complex from which we reside, after they had settled in they contacted your company for service, as soon as they had connection we lost ours, and we were told we had to pay for new installation, which at the time we didn’t need to, because we had service already. I went around and around with them then, it took at least an hour to get it taken care of. There at two buildings’ here one is east and one is west, all the numbers are all the same, the only difference is east and west. Ours is 316 east, and theirs is 316 west.

Now we’re are at the second phase, which makes me livid at Comcast, when the company had a power outage last month, that’s when things went from bad to worse. I wasn’t able to make a payment, my daughter had to, and by the way it was paid by a Master card. When I called last month, one of your associates’ and I got into an argument, and we all know ( Don’t argue with the customer, therefore; I told her so.) I have worked in customer service for many years, and I have never given “poor service as your company has, ” I treat people the way I want to be treated with respect not to mention the reason you’re in business is because of us “customer.” I asked her politely if I could speak to a supervisor, because I didn’t want to repeat it over and over, she told me “There isn’t any” She said “She is on the.” “Management team.” Well that didn’t help, she was terrible! So I asked her if she will put in a request for one to call me and she said she would. Well no one ever did.

Your automated service called me a few days later, and was told a payment was needed to be made, so I clicked on, and yet “another wonderful employee “ said ( She will put in the response ), and yet again no one ever called, imagine that! So on June 7, 2011 late afternoon, I called to make a payment, and I spoke to a John, by the way he rude like everyone else there I have spoken to, so around and around we went. Nothing was accomplished yet again! Your staff is the (Worst employees, not to mention rude as ever.)

I think you get my frustrations by now. If you’re trying to get more customers, well your staff is doing a fine job of running them off. No I don’t have a lot of “free time on my hands to make a complaint, but I will go out of my way on this one.” I have never had to deal with rude and incompetent, employees as your staff. As a company grows the customers service is lowered. John told me on June 7th the reason I can’t use my card is, because it’s a “Master card. “ That is a line of bull if I ever heard one, and I told him so. He also stated to me there are other means to make a payment, which was rude, well if you want to get paid you need to fix your system, because I called my bank which by the way is the United States Government, and it shows whom is trying to get money off of my card, and they show it’s on your end saying. (There is a data entry error.) I will most defiantly take their word over your company. Other merchants’ have no problem getting money off of my card, but not Comcast. Your commercials are a huge façade. You know the saying when one dissatisfied customer tells someone and they tell someone and etc etc etc. I have had pour customer service, in the past, but this takes the cake. Why do you tack on a late fee on the bill before it's mailed out? All around just bad business...
Do I have your attention now?

So to recap, Comcast is one of the worst company’s in the top ten for incompetent employees, and they don’t care about their customer’s. Which by the way is paying you to stay in business? I speak for all customer’s whom has been treated badly.
You’re commercials say “If the customer isn’t happy, then you’re not happy.” Well it’s time to prove it, starting with me, because I’m not happy!

So my question is to you, “ What are you going to do about?”

I signed up jan 07 /2011 for mcast triple play xfinity was told i would get a 250.00 gift card weeks went by without them contacting after i sent 5 emails i called customer service and they said oh you don't get one cause you don't have a contract . what's with this bull crap, a contract that's false advertising . and i think i am contacting the attorney general about this .

Hate calling customer service. Never get anywhere. The phone reps and "technicians" are inept. Over priced. Poor service. Billing errors. HATE THIS COMPANY! So pissed off don't even have the energy to write about it. Jeez system says I have to write 100 words. When they went digital service went downhill: too much delay when switching channels, menu thing gets in way of screen when change channels, sound out of sync with picture, and now for past week text at top of screen (some sort of internal error from comcast) and of course they are too inept to fix. they dont even know about it well not everyone has the patience to bother to call to report it. especially when the reps cant even find my account and ive alrady given my social, phone, name, address, sick sick sick of it. and no i dont want to bother having a technician come ot my house when he'll be late, will be a contract worker pushed for speed not quality, won't speak english, wont know ***, sick sick sick of it.

Comcast unilaterally raised our rates for phone & internet bundle $20 with another increase coming soon, so we switched the phone part to Consumer Cellular. It took Comcast 3 1/2 weeks to port out phone # over to them! I filed a complaint with the FCC and in their letter defending themselves Comcast claimed the day after our # was ported over I phone and wanted it changed to a different #. The number given was the # Comcast gave US that we were told we would have to use for a week until the porting was completed. Meanwhile we could not access our voicemail and callers thought they were leaving a message when they called but we couldn't get it.
I switched both phone & internet to Qwest because two salespeople called in person at this time and lied that Qwest service would be at a faster rate and cheaper too. It was half the speed I had with Comcast and constantly down. Both carriers are opportunist liars but they are all we have and we're stuck with one or the other for now.

I recently switched from dish to cable. When the guy came out to install the cable I was not home. I had three lines running into my living room so I could move my tv, one into my kitchen for my comp, two into my bedroom for tv. When I got home and checked out his work he used one line for my living room then cut all the rest so now I cant move my tv without running new line, and instead of using the line already there for my comp he drilled a hole threw my house and put yet another line threw my wall. And to top it all off went to move furniture last night and realized he cut my phone line I had in my living room. there was garbage all over my yard from his install and to top it all my phone did not even work when I got home and they tried charging me money to come out and get it working. They are very unprofessional and would not recommend them to anyone. checking into filing destruction of property charges against them.