I must say that Comcast cable has the worst customer service that I have encountered from a company. My experience with them has consisted of continuous dropped calls, far from knowledgeable representatives, and high then HIGHER rates for their service! Just a little over a month ago, my husband and I moved from a 4-bedroom house to a 2-bedroom apartment in order to cut costs in our monthly bills! Well, let's just say that we have everything under control except for our cable bill! We lost our promotion from the old address even though we only moved 2 miles away from the house. Comcast claimed that we are getting the best rate that they can possible offer but our cost is higher even though we now have only 2 of their services-cable and internet! We got rid of the phone service once we moved! It's always about more and more money, but their customer service only gets worse and worse! I am currently addressing some subscriber issues with the corporate office because I actually sat on the phone for 3 days to wait to talk to someone in the Retention Department about downgrading my service! The excuse was that their was no holiday help so they had over 100 calls in cue-meaning people waiting to talk to someone about their service! My husband and I are considering switching to satellite! There has to be a better experience out there-outside of the Customer Service HALL of SHAME!

I've owned a little clothing store for 11 years, and just switched to comcast for my business phone and internet two months ago. we experienced our first 'outage' yesterday, when we were unable to run people's credit cards nor access our online security system for over four hours! when i explained to comcast that this situation puts my business in financial and physical danger - they did not find that reason enough to cancel my contract without me paying them $250 for installation (which was listed as free on my contract). i've told them that my employees are not safe without phone and video surveillance - and that i cannot afford to not be able to accept credit cards - especially as the holidays approach. they've been completly rude and apathetic about the safety concerns i have with them providing my phone and internet 'service'.

I ordered Comcast triple play in November 2009 and was offered a $300 rebate that day if I signed up with Comcast. two month later and no rebate. First I was told to wait until after the installation date. I have been given three different rebate companies to contact and all required that I purchased the package on line which I did not. Called Comcast and they say there was no such deal. Now waiting for a Comcast supervisor to return my phone call.

Originally we had the $100 bundle. We decided to bump it up to the next tier cause it wasn't that much. After a few months we realized we weren't watching it enough to warrent having it. So I call Comcast and try to get them to back it back down to our $100 bundle. THEY REFUSED. Said they couldn't do that. Okay, so whatever. So after trying to have a rational discussion with them (which is impossible), I hang up. We had thought about getting Sat. in the past, but now we really thought long and hard about it. So we switched to Direct TV (so far no problems). I call last night to pay my bill and have them disconnect the cable, but still keep our internet and phone (call us crazy). After calling the 1st time and being on hold for at least 20m I hang up and try 1-800 Comcast. That lady trans me back somewhere else and I sit on hold AGAIN for at LEAST 20m. No time at all does it EVER tell you how long your hold time is estimated to be. I hang up after 20M at least and try again punching in different numbers just to get to a live person. After ANOTHER 20m I get in touch w/ someone. I attempt to pay my bill through him but he wants to charge me $4 to do it?!?!? THAT's STUPID! Or I can do it for free through the automated system. I then inform him that we wish to disconnect the cable, but keep the internet and phone. He says fine, that he can send someone out for $30 or we can bring in the box and not have to pay. I say, well of course we will bring in the box and not pay the STUPID $30. I am soooo peeved at this point that I send a email via their website to some higher uppity up at their company - Rick Germano was his name - about how horrible their customer service was and why exactly we are switching.

So my husband goes to Comcast today to do just that and was informed that NO - THEY HAVE TO SEND A TECH OUT AND CHARGE US $30! My husband put me on the phone w/ the guy at Comcast (I am at work - in a customer service call center none the less). I state what the guy the night before had told us and the man at Comcast basically made us feel like idiot. He said they had to come out and place a cap on the line since we were keeping the internet and phone. I said, "Fine - cancel it all then!" He said we would have to bring in the modem and all that stuff.

Then my husband calls back later and said someone from Comcast had called, apparently regarding the email I had sent, and asked us what could they do to keep us as customers. My husband told them they needed to speak to me and to please call back at 7 p.m. tonight. I told DH that they would hav eto offer us phone and internet for under $50 for us to stay, but NOT NOW!

So just tonight we signed up w/ Bellsouth for phone and super high speed DSL connection.

Oh and PS - of course they never called back at 7pm like they said they would.

Do what you say and say what you do COMCAST! No wonder you have such HORRIBEL customer service!

IT STINKS! IT IS THE WORSE IN THE WORLD AND I HOPE YOU READ THIS!

We have been trying to fight a bill from comcast for the past 4 months. we received charges on our bill for some pay per view (porn). when we requested the code from them for the box we checked while they were on the phone and none of our boxes had that number. the customer service rep said she would get back with us. we received a call 3 days later and were told it was a mistake and the charges were coming off of the bill. the next bill was ok then we received a bill from comcast mid month stating we needed to pay an additional $318. 08 for charges from pay per view (porn). we once again contacted them an apparently last year when we returned a box we were not using the tech never turned it in and it was still listed as our box. we tried to get this straightened out with them but to no avail. the rep said we needed to pay the money by monday (its friday by this time) or the service would be turned off due to the charges. we did pay them to have it not turned off so now i can only imagine what new charges are going to come up. i want to give up the comcast but we need the internet. any suggestions?