I just disconnected my Comcast service and moved into a residence where service already existed. First of all, Comcast Equipment Recovery has called me 8 times to schedule a time to "pick up" my old equipment. I returned the equipment myself over 2 weeks ago. I have communicated this both to the Equipment Recovery division and to Comcast directly, and I even gave them my receipt number to verify this, and they still continue to call. Secondly, at my new residence, I simply needed a cable card for my Tivo box. I was first told that I could drive to a local office and pick this up. After wasting expensive gas to drive to this location, once I arrived they told me that the card must be installed by a technician. I then scheduled an appointment for this to occur. After waiting around for 6 hours, I was told that the technician did indeed come by and I did not answer the door. They then left a note on my door (which was the wrong address). I was then given another appointment but was told that this equipment may not even be available. I did finally receive a phone call on the appointment day that said they did manage to find the equipment and would be here to install. Two technicians came and installed the equipment but were unable to do so through my internet connection. They could not fix the problem and ended up using the phone line instead. Upon investigation, I discovered that the internet connection was not strong enough in that part of the home. I called Comcast to ask for assistance on this matter. I have an extra modem and wireless router that I could have easily used, but they said I would have to set up another account to be able to use this. So, once again they were not helpful at all. I ended up searching for help on the internet, and I discovered that by moving my modem and router 10 feet closer to my location, I received the signal that I needed. Now, after hours of trying, couldn't Comcast have simply suggested this solution over the phone rather than offer a nasty tone of voice and more service to fix my problem?

Where to begin:
The whole company just reeks of absolutely lousy service besides being ripped off to deal with the company.

Let's start with the so-called high speed internet service. It is slow and is out on many occassions. When you call...hold times are long lsitening to lousy music. People are unfriendly and at times "rude".

Let's do TV. They just sent out new boxes that had to be attached to all your TV's so you would have the privilege of getting their "digital reception". And they want to charge for their little boxes. Of course, there is absolutely no difference in the picture or reception from before these boxes arrive. So they are ripping people off for a "non-service". And you use more electric to have these boxes plugged in.

Frustrated, yes...I hate Comcast but Verizon isn't any better. I wish I could unplug their service and tell them where to go with it. And now they buy NBC...they should get their act together providing quality service to their customers before buying other companies.

If you have a choice stay away from Comcast.

This is an email I sent to Comcast this morning: I am extremely disappointed and frustrated with Comcast's service. I placed an order last month through the internet. I ordered digital preferred with HBO for 39.99/month for six months and high speed internet for 19.99/month for six months. The installation fee was 29.99. I did not receieve an email confirmation so I called the office and the rep confirmed the rates for me. These rates are STILL on your website. I paid the technician 92.93 after installation for installation and first month's charges as the rep told me I had to. This was on 06/08/2008. I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. To solve the issue, I first contacted my local office at 202-635-5100. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support. So I got on the internet and signed onto your chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I was given this number: 301-424-4400. The chat rep was completely UNHELPFUL. I have a print out of the transcript. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON YOUR CURRENT WEBSITE. I do not understand how it is possible that no one has the codes for CURRENT promos. Are you just lying about these promos then? I was told by the local office to go to the local payment center with a copy of my work order as proof that I had in fact ordered those rates. Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees. This is the first time, I am having to go to an office to resolve a billing issue. This is unacceptable. IS THERE ANYTHING YOU CAN DO? WHY DOESN'T ANYONE HAVE CODES THAT YOU ADVERTISE ON YOUR WEBSITE? I AM MOST LIKELY GOING TO CANCEL COMCAST, BUT NOT BEFORE THIS ISSUE IS RESOLVED TO MY SATISFACTION.

I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the representative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. Since this was a representative from Comcast, I thought it was reliable to trust him. I waited yet I never received my rebate paperwork in December. The only thing that came home was the December bill. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Now, the rebate representative will not help me resolve this issue & should i be responsible for trusting a comcast representative. Is there anyone who could help me resolve my issue?

I've had Comcast 's internet service for about 7 months now. It works flawlessly and it's fast. My only gripe is the price ($65 p/month!)

A few months ago, the wind took my cable down from the pole beside the house. Wonderful .. now I have a cable hanging across my driveway at a height low enough to snag anyone taller than me, or any tall (pickup height or greater) vehicle that happens to drive in. I called the local office. They said it will be a week, A FRIGGGIN WEEK to have it fixed. I cited the low hanging cable as a safety issue. No change. Sorry Charlie. So, I emailed the main Comcast office complaining about the poor service. I got the typical runaround. I emailed a response, worded in more terse terms. They must have escalated the issue, as I received a very apologetic email from a service rep. However, it would still take a week to get the cable nailed back up. Unacceptable. I just don't buy that there wasn't a Comcast installer somewhere nearby, who could have whipped in, put the damned thing back up, and whipped back out in about 15 minutes. That poor service, coupled with the high price, has me looking for another provider. Sadly, no-one else in the second largest city in New Mexico can match the speed that Comcast offers. Qwest, because I live 15 miles out of the city, needs me to go through, and pay, a separate internet provider. And this would only get me 1/2 the speed I have now. I guess I'm stuck with Comcast until the competition start competing :(