It amazes me that with all of the technology and different ways to watch movies(Netflix, youtube in parts, Amazon's movies at dirt cheap prices, etc.)you think Comcast would lower their prices. Satellite is even cheaper. Why do they charge so much? It's ridiculous!! Cable has gotten so stupid lately. Before, about 15, 20 years ago, you would have a line-up for a reasonable price($30). Now, There are like 900 channels! Who has time for 900 channels? They should make packages for people who like a handful of channels and drop the price drastically. I bet if they did that, they would have a lot more customers. Why hasn't anyone thought of that? Maybe I should start my own cable service. All they offer is a billion channels or nothing. I ditched Comcast and I hope others will too. Anyone considering starting service, save your money and rent!

In November, 2006, I contacted Comcast and signed up for the Triple Play promotion. I initially had trouble getting everything properly installed. I had to make several calls to the Comcast customer service line with often no resolution. When I ask to speak to a supervisor I’m put on hold for more than 10 minutes and the rep comes back on the line stating there is no supervisor available. They ask to take down my contact information and have a manager follow-up this never happens. I have stayed home from work for several service calls to my home some of which the technician has been late and in one case, didn’t come at all.

My phone has been unable to receive calls for the past 6 weeks. A technician was sent to my home and claimed to have fixed the problem. The problem remained and after daily calls to customer service several times a week over this timeframe, another technician was sent to my home this past Sunday. The technician first told us our phone was bad. While he was still there, we swapped out the phone with another problem still existed. He then stated “it must be the wiring and we don’t touch that.” I informed him that not only had the initial installer work with the telephone wiring, but several technicians in between have touched the wiring. He then stated that the problem couldn’t be fixed because “we’re not your phone company.” I responded that you ARE my phone company and I would expect to receive and make calls with no difficulty.

Needless to say, I am livid! I have been forced to change phone carriers. For the safety of my family, I cannot afford to not have a home phone!

We have also encountered some problems with our cable services over time. Most recently, I noticed yesterday we didn’t have access to the Digital Classic channels. I called customer service and was first told I didn’t have Digital Classic although I have been getting billed for this. I was then told that I am no longer entitled to those channels because I cancelled the phone service. First of all, the phone service isn’t being converted until next Tuesday, so I should still have the same service today. Secondly, why wasn’t I informed of a change in my cable lineup? I have yet to speak to a competent individual at Comcast. Why my cable lineup was changed remains a mystery.

We have had billing issues as well. In early December (days after our original installation), I received a “disconnection” notice from Comcast. I called customer service who stated this was an error. I receive bills for different amounts than the automated system and internet account states. Although my account has remained current, I have received collection notices from an agency acting on Comcast’s behalf.

I am just touching upon the issues I have experienced. The fact that one of these items could happen, I would understand as an oversight, however, the fact that all of these have happened to me in the short timeframe I have been a customer is unacceptable!

I no longer have a Comcast account number because I've left and never looked back. I did, however, want to tell my story. I find it really sad that this company operates like this and it requires a blog that they don't even operate to potentially get things done. I have never received such shoddy and incompete customer service in my entire life. My husband and I moved to Maryland about 5 years ago and arranged to have Comcast come to the house to set up the cable and internet service. The previous owners already had Comcast and we didn't want any additional service, just switching it into our name and delivery of our digital box so we could order the occasional pay per view. SIX WEEKS later, 8 appointments (with 8 hour windows - thank goodness I had not started my job yet), we finally got our cable hooked up. Comcast would schedule an appt, I would wait patiently and no one would show up. One Sunday, I was given a 12-8 window. Comcast strung me along until midnight telling me the Tech was in the neighborhood, but got behind. Finally after calling every 15 minutes, an honest customer service tech told me that no one was out any more and I had been lied to repeatedly throughout the evening. No one would ever come to my house that late at night. At that point, I was so desperate to just get service, I would have let them come at 3 am. Depending on the customer service person that answered the phone was the dictator of what type of customer service I got. I requested repeatedly that supervisors call me and that was a real shot in the dark. I went as far up the line as I could because I was so angry I could barely see straight. Unfortunately, my house had so many trees around it, a dish was not an option. I had three pages of log notes for every time I called. Throughout the ordeal, Comcast gave me about $250 in service credits, but still could not get the tech to my house. The next to the last appointment they set for me the tech didn't show. When I called to complain, the customer service rep told me that the technician was at my house and no one came to the door. I knew that was a lie because not only did I sit for the 8 hours on my couch reading a novel, I have two seriously large dogs that tell me if someone is walking within 10 feet of my property line. The customer service rep said the technician described my white door (which was not uncommon in my neighborhood) and I didn't answer the door. After six weeks of trying to give these people my money for a service, they had the temerity to accuse me of yanking THEM around. The insinuation was that somehow I enjoyed wasting approximately 60 hours over six weeks just so I could screw them out of service credits for a service I wasn't getting, I guess. I was astounded. The next appt that was set, the tech finally showed, albeit 2 hours late. I found out he was actually a contractor and a very honest customer service rep told me that they have problems all the time controlling their contractors. The tech couldn't figure out why my brand new digital box wasn't working, he had some serious hygiene issues and could barely speak English. I was horrified and as a woman home alone with this person, I was nervous. Over the next week, we had 3 addtl techs (1 contractor and 2 actual Comcast employees) come to my house to try and fix the digital box. I finally screamed and yelled so loud, they just replaced it. From that point on, my service was fine. If I am ever in a Comcast area again, I will go without cable then to ever do business with them again. My suggestion to anyone looking at Comcast is to run in the other direction. Get bunny ears or a dish. It will save you a lot of pain.

About two months Ago, I received a written contract in the mail from Comcast stating that I MUST SIGN AND RETURN within 30 days and that NO ALTERATIONS could be made to said agreement. This contract or agreement was to re-iterate the amount per month that you agreed upon when you signed up for the discounted packages.

Now when I signed up originally in July 2009, I was to get the digital starter package with on-Demand and PPV for $29.99 per month for 12 months (1 year), and if I agree to this 1 year committment, I would receive HBO free for one year which normally charges $15.99 per month. I also was given an HD DVR Upgrade and instead of 15.95 per month I would receive it for $7.00 per month for one year, I also was told that one extra STD DVR would be $6.99 per month and a DCT (Digital Converter Box) would be free per month...

Now in order to get all of this I had to agree to a one year committment of the digital voice but instead of $34.95 per month it would be $14.99 per month.

The HS Internet was at $19.99 per month for only 6 months and 3.00 modem lease fee in which after 6 months it would be $42.95 per month.

I was being charged All of this, However, had other charges which they had to credit back in other months, but it states right on all of the bills the agreed amounts as stated above.

NOW THE SAD PART IS: The agreement they sent me states nothing about the HD DVR discounts, the phone discounts or the internet discounts, nor does it show the HBO being free. So Now I am supposed to sign this form WHICH I WAS TOLD IF I DIDNT SIGN IT I WOULDNT GET THE DISCOUNTS as agreed in the beginning, but If I sign something that shows no discounts then they could start charging me the higher prices such as the monthly fee for HBO and the higher prices on everything else. The agreement says you can not ALTER it in any way...And guess what now that I would be signing this agreement the one year goes from when I sign it not retro back to when I originally got it so now they get you to commit to a longer period well all in all good for me if I get the discounts but if I move and have to cancel the service or if I just want to cancel the service then there is an early termination fee of the committment portion you don't use???? This is just not right at all! So I get my new bill this month,
It is over double the amount I normally was charged...Since I didn't sign the agreement which was wrong anyway, they retro billed back to October 27th everything at the higher price. No discounted price on the Cable no discount on the DVR or HDDVR no free HBO all of which was written on my previous bills...

What Am I supposed to do now? I have emailed them...As calling seems to do no good, as I told them that they needed to correct the agreement before I would sign it as it wasn't right and instead of them correcting it they just billed me the higher amounts...

This all seems like fraud or something is not right about it and why am I being bullied into signing an agreement as that is what they are forcing us to do.

It is like you have a 2 year agreement on a contract with a cell phone company and you upgrade your phone they make you sign another agreement. Or you don't get the phone...well Comcast is trying to do this with their cable services and it is just well lets say it is just UNJUST!!!

I signed up for the Triple Play Starter Plan. Two Comcast technicians came and installed the service (cables and modem for digital voice and internet). One or 2 days later, the phones went dead. I called Comcast and they sent a technician, who came and replaced the modem with another one. For this, they charged me 27.99. Why should I be liable for their non-working equipment! This service should not be chargeable.
I made a mistake by switching from ATT to Comcast. As soon as this damn 1-year contract is up. I'll be going back to ATT. At ATT, whenever you call, they have someone from here to talk to you and readily remove the charge when you protest. Comcast instead routes your call to a call center in India, where the phone person always claims he can't do anything about anything.