They are constantly and consistently adding "hidden charges" to my account. I make a call 2-3 times per month to check my current bill and see how this matter may be resolved and not repeated the next month. Repeatedly they tell me that on the next bill my account will be re-adjusted with credits. They now claim I owe $500.

My bill normally runs about $160-180 for cable and phone. It actually should be $114-120 with taxes. "This is highway robbery."

Comcast has visited our house so many times last summer, I was tempted to give the installer a change of address card! The cable was hanging too low across the yard and across the street and kept getting ripped down. I was so tired of coming home and finding the cable coiled up on my front lawn. And it usually happened on a Thursday so that meant we were without cable and internet for the entire weekend! I kept trying to explain it to who ever was in charge when I called to complain but no one seemed to get it! They were not hanging it high enough on the pole to keep it out of the way of the trucks driving down our street.

One of the CSR's even had the nerve to tell me to call my congressman because the trucks driving down my street must be too big! He said it wasn't their fault the trucks were pulling the cable down because Comcast had to follow regulations when hanging cable and it had to be at a certain height on the pole. One day I happened to be home from work sick and was laying on the couch when I heard a terrible bang. It was a truck driving by that got hooked on the cable and ripped the antenna tower off the roof of our house! The antenna tower is over 6' tall and weighed approx. 200 lbs.

I immediately called Comcast to inform them of what happened and their response was that they didn't have any technicians available until the following week! I have to say over a 3-month time frame, we were without service for at least 3-weeks.

I have been a Comcast customer for 11 years since moving to Maryland. There have been so many issues over that time that they're too numerous to list here. Billing errors, pricing changes, and dishonest customer service reps that I will be changing my service next week when I can get everything lined up.

I have been paying my bill electronically for the past several years using my checking account to automatically pay the bill on a specified date. The amount has been the same for some time now, but in the past two months they have mysteriously started to revert to some non-discounted pricing plan. Overall it increased my monthly bill by $50 for both cable and internet. Now I have tried repeatedly to speak to someone about the differences in the statements, without luck. Mostly I receive a "Pay the Bill!" from the rep and it would be looked at after receipt of payment. This means they want my money without providing services required by law. Comcast continues to robocall me the past week while I have been trying to fix the errors. Again "Pay the Bill, then we can talk!" These people are no better then debt collectors working on phantom accounts, hoping to scare people into paying and then work out some resolution later. Criminals is what they are, nothing better. And the local county officials don't return phone calls either! If you live in Anne Arundel County beware, they are useless.

Looking forward to switching to FIOS!

I have been a Comcast customer for quite a few years. I have been with their High Speed Internet service and paying a standard rate of $45.95/month. In March 2009, I got a call from the Comcast sales representatives to try their comcast cable television for $24.99/month for 6 months and if I did not like it, I could cancel it at NO OBLIGATION.Before the end of 6 months on Sept 8, 2009 I got the cable televsion cancelled with the intention to continue with my high speed internet as it was before.Now comcast is demanding that I am on a new rate plan since I have only a single line of service (unlike multiple services) and they will charge me $59.95/month for high speed internet. If they had mentioned this to me before, I would not have tried their cable television.I see it more like a MARKETING SCAM to lure old customers to try new products and then put them on a new rate plan and increase their rates. Please help me revert back to the old rate plan of $45.95/month for high speed internet.

I was on hold 1 hour, 23 minutes and 45 seconds. And this was the second call about the same problem in occurring in a 3 day period. I called to get assistance because access to comcast email was not available. I could sign on but got a blank page instead of email. The first time I called the "customer service rep" tried to tell me that I did not have internet access. Since I was working on the net, researching for a report that had a deadline, I explained to her that, yes, I did have access. But, no, she says, the access is in the "red zone". She can't help me, supervisor can't help me, they'll have to schedule someone to come out to the house. 3 days later. Lo and behold within the next few minutes it was working. Today the same thing happened. This time the rep says they'll have to have my password and my permission to access my account to see "the page you are seeing". What? Surely I'm not the only person who has this problem. Well, no, she says, but I don't have any emails telling me there is a problem with smartzone access. Unless you give us your password and permission to access your account, we can't help you. Of course you can, I say. This is not a new problem and you just said that you have had difficulties with smartzone, just not anything today. No, she says, you have to give me your password. I asked her if I could speak with a supervisor. No answer, no comment, just placed on hold. For over an hour. With no supervisor answering. I guess she did not like my request for a supervisor and wanted to place me on terminal hold.

Well, it worked. As much as I dislike the idea it's off to Verizon I go. The rest of my family members have switched over to Verizon because of poor performance and poor customer service from Comcast. I'm the last one. So, Comcast, you've now lost an entire family of subscribers. For definition, that would be 12 subscribers. Maybe that's not a dent right now. Be keep up the bad customer service and poor performance. Those numbers will be multiplied.