I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing...three days later he showed up by his self...trying to fix my computer...he'd erased my D: drive!!! Yeah!! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!

Where do begin, my major issues with Comcrapast are as follows:

1. Price too high
2. No Support, NO SUPPORT, FORGET ABOUT GETTING SUPPORT
3. Can't Get a Rep on the phone (see above)
4. Lie to you about your issues
5. Tell you to buy a new cable modem, when it had no issues
6. No Support, did I mention that before
7. Waste of our money on things we care nothing about, no one goes to the pathetic Comcast site, no one. They could make a browser that could match their crappy internet service and they could fail in harmony, now nice!

August 13, 2009

Comcast
10 River Park Plaza
St Paul, MN 55107-1219

Re: Account # XXX XXX 1035

Dear Sir or Madam:
I have been a long time Cable customer. (20+ years between Warner and Comcast) But I am close to terminating all business relations with your company. I have been repeatedly told one thing and given the opposite.
I must commend you on the front end customer service people – they are seemingly very understanding, and apologetic. Totally ineffective; but courteous.
In late June of this year my new neighbors called to have cable service installed. To my surprise, the man in a truck (not a Comcast vehicle- had a sign on his dash saying Comcast), was in the back yard, my TV started flickering on and off. I went out to talk to this man who was sitting in his truck writing something, when he saw me approach, he drove off – even when I was waiving to him to stop.
My landline phone, my computer and my televisions were all taken off line.
I immediately called the Mpls/St Paul Comcast. I spoke to a man named Eric at 12:50pm on June 26. Eric apologized profusely – and assured me he could get some out that same day definitely before 5:00pm. At 4:20pm I called again and talked to Stacy in the Mpls/St Paul phone bank. I got the same polite response that the techs worked until 7:00pm and was again assured someone would be out shortly.
At 5:30 still no word, so I called one more time, it was Friday night after all. I was referred to the TREA RESOLUTION Dept where I talked to a lady by the name of Patty. Again the polite overtures, I was transferred to a supervisor by the name of Leigh. By this time I have been on the phone for over 30 minutes – using my cell phone minutes as my landline was out.
Leigh offered to call the Mpls/St Paul dispatch office and confirm a more specific time that a tech was supposed to arrive. She took my cell phone number and promised to call me back within the hour. She also offered a credit of $25.00 for the inconvenience I had been experiencing. When no call had come through at 7:15pm I again attempted to contact Comcast.
This time I spoke to a supervisor named Laura, who after reading my record notes told me that nothing was going to happen that night. She said they were still waiting to hear from the Mpls/St Paul Dispatch office. She promised to call me the next day and check on us.
The next day arrives and no call, no tech and still no landline, no television nor computer. I contacted the TREA RESOLUTION Dept and was told that they did receive a confirmation from the Dispatch people in Minnesota. I was told that I was in the front of the line for technical assistance. This was at 8:00 AM Minneapolis time. By noon, no technician – no service – no call.
Yet another call to Comcast was placed, worked my way through the call center to the escalation department trying to get to the TREA Resolution people, but was shut down at the escalation level.
While on hold I got a call from TREA RESOLUTION people in Texas Leigh or Laura, not sure which one (both had identified themselves as supervisors the day before) wondering if I had gotten a resolution to my problem yet. After all these calls, I finally get someone who really cared – or so I thought. Leigh or Laura, my notes just show the letter L, offered an additional $50.00 credit for the inconvenience and trouble I had. I was told another credit was being put through and would reflect on the next bill.
Finally at 7:00pm that Saturday evening, a technician did come out in a Comcast truck and get all three of my services reconnected.
My July billing arrived with no credit, surprised? No not really, if the billing department was anything like the service department, why would I expect anything except more trouble?
I called the billing office and spoke with a man named Richard – he told me he saw all the notes and both of my credits, the $25.00 one as well as the $50.00 one. He could not explain why they were not credited to my account. Richard told me not to worry; he would issue a new credit of $75.00 to cover both of the missed credits. He also suggested that I just deduct the $75.00 from the current billing – that way the balance forward would still be -0- after his credit and my deduction + payment was registered. Richard offered his phone id #34971 in place of a report number, or a tracking #. He assured me that he was in a position to take care of all of this and I should not have to deal with anymore problems from Comcast.
WRONG
My August billing arrives - and guess what? I have a $75.00 unpaid balance forward. I called immediately that Saturday, I was on hold for over 30 minutes, before having to give up that day. I called again on August 12th. I called early in the morning.
My call was taken by yet another very polite customer service person named Annette. Extremely polite, but totally void of any ability to help me. Annette told me that all my credits were denied because they were …”over the allowable $20.00 limit”, which she was willing to put through immediately. This was the first time I had heard anything like a limit to the credit offered – I asked to speak to her supervisor.

She put me on hold – after 4 minutes she came back and told me she was still trying to locate a supervisor, after another period of 3 or 4 minutes she came back to tell me that there were no supervisors in the building and that they usually do not arrive before 9:30 - 10:00 AM. She promised me that she would make sure one of the supervisors would call me within a couple of hours – her tracking # was 403669.
It is now more than 24 hours later, no call, nor has credit been issued to my account.
Comcast – this is my promise to you. When I finalize the sale of my house, I will never again use your services – I will work tirelessly to let everyone person I know; know what kind of service you have.
Your customer service department is a joke. Your dispatch department, unreliable and your installers are ridiculous.
I am also lodging a complaint with the Better Business Bureau with a copy of this letter.
Begrudgingly,
MCW

I subleased an apartment when I shifted to Boston, and transfered the comcast connection that the previous guy was using to my name. The Guy left US and without knowing (or being told by Comcast), I transfered to my name. (He signed the transfer paper and gave it to me). When I got the bill, I was surprised to see a pending balance of 128$. When I called Comcast, they told that I'm entitled to pay the pending balance also.

What a confusing guys!! Also, I have never seen such a worst customer support!!

Totally frustrating and annoying guys!

In Southwest Florida Comcast took over service from Time Warner (Roadrunner). IMMEDIATELY, the quality of service went from 99.9% to SUCKS! Some customers lost service as long as 2 plus weeks. Comcast, in it's infinite wisdom, stopped answering their tech support line.

While this is old history, the quality of service has not improved very much. It's rare a week goes by without losing service anywhere from 2-3 minutes to 30 plus minutes).

Suggestions? None. All of the current ISP's in SW Florida seem to have pathetic track records.

Solution!! Pass a law that says you get a one day credit every time they have an outage over 1 minute long.

It's been my experience that the best way to deal with poor companies such as Comcast is to take money out of their pockets. For a change, let's put it back into the hands of the wronged party.