On June 27th, I went to make my monthly payment and after entering in my credit card number, a message came up saying "unable to process payment at this time - please call customer service" and listed the 1800COMCAST telephone number. I called the number and attempted to pay over the phone via the automated message - once again I entered in my credit card number and received a message that the system is unable to process. So it transferred me automatically to a gentleman that said he could not take my payment and that he would need to transfer me elsewhere. So he did - finally I reached someone that could take my credit card information, but she insisted that the policy is to charge a fee for paying with her over the phone. I explained to her the trouble with Comcast website, and she said it was probably something that I was doing wrong. This was insulting, and I assured her I had "pressed the correct buttons". She said there was nothing she could do, so I asked to speak to her supervisor. I was put on hold, no kidding, 10 MINUTES ( i have a timer on my cellphone!)...A woman came on the phone named Lilian (?) and said that she was the supervisor. She said that she noticed that on my account this has happened before, that I had trouble with the website and I did recall that ONCE before the website had done the exact same thing and given me the same message - when I called and spoke to someone on the phone they happily took my credit card information and said it would be no problem at all and no fee. The supervisor insisted that it had happened "on several occasions before" and "they couldn't just keep waiving the fee". I was appalled. I refused to give her my credit card information and hung up the phone.

I went online again and attempted to use my husband's checking account (the same account as our credit/debit card) and the payment went through -- I received a confirmation # and considered the matter closed, although I was extremely disturbed by the service I had experienced.

About two weeks later, I received a final termination notice for our Comcast account due to no payment. I was surprised but my husband and I were planning to move to a new residence in Santa Rosa, so we decided to close our account. On moving day, I called Comcast to close out, and was connected to a guy named Oscar. I let him know I wanted to terminate service and he said he would be happy to help. Then several moments later he stated that my account was past due, because of a bounced check. I was very surprised and I asked for more information. He said that I would need to call my bank and straighten the matter out. I advised him that I no longer lived at that address and he stated simply that I would be continued to be billed until my past due amount was cleared. On top of that, he said "it looks like you have had bounced checks before" !!! That is not true and you can see by my account that it is not so. (even if it were to be true, who the hell is he to say that to me??) I angrily hung up the phone, exasperated and distressed. I checked my online bank statement and as of today, I still see no sign of a bounced check.

Despite the threat to keep my service on until I pay, I continually recieve phone calls every day from Comcast telling me my service will be disconnected without payment!! Talk about irony. I spoke with someone today, who was actually wonderful, I explained to her that I was having problems with Comcast and that I did not live at 769 Humboldt anymore but that I was trying to straighten out my account. She said she would make a note on my account and I thanked her.

I turned in my cable box and modem this week so that I would not be charged. The local office I turned in my equipment to was in Rohnert Park off of Airport Blvd. I asked the ladies inside if they could provide me with information about the "alleged" bounced check and they said there was nothing she could print for me but she said that it looked like I had entered in a nonexistent account number. I think it is possible that I made an error, but I am also not sure about the stability of your website. The ladies in the office also said there was a number I could call for help and gave me yet another 1800 #.

To tell you the truth, I am not sure what exactly I expect to accomplish from attempting to contact Comcast, accept just to be heard. I am a typical 26 year old female, living in Northern California, working full time and going to school online, my husband is unemployed, but we are making it, somehow! The point is, its tough times for everyone and in an uncertain economy, the worst thing you can do is send people running just from the way you talk to them, nevermind the actual product or service. That is how I feel that Comcast has treated its customers. Do a Google search on Comcast complaints --- people are PISSED!!! I will move on with life and forget about my woes with Comcast, but they will have to deal with people like me all the time unless something is changed. Most people do not take the time to write and tell you about their experience -- most people will simply walk away and never turn back (telling 10 or more of their friends about their terrible experience!!)

AVOID AT ALL COSTS!!!

I moved a new apt and transfered my comcast service. The comcast service and their technician told me no charge for transfering account before the transfer, but now they sent me the bill 77.41$ for transfer & activation fee. When I called the service center, they said, sorry! they can't avoid it.. This is the biggest scam company in the State.

Asked comcast to install digital phone service while service man worked, my trouble light came on my DSC 5010 alarm system panel,
he could never got rid of it. 7 months later the alarm board mulfunction, I told Comcast that my alarm company will charge me
$360 for it, so far I was being run around delay the Damaged claim
process ? ?

Comcast offered a special where you get all three services for $139 a month. My first bill was $200 for the month. Everything I was getting free before I signed up for the special was taken off and i was now being charged more for the services I had previously. I was told that the service I had would not change for at keast one year and the free services I was getting would stay in tact for the same year with the special I was going to receive. They are a monopoly and they are getting away with it. Time to speak up people and, or boycott Comcast.

A Comcast van sideswiped my parked car on 3/27/2009, and kept on driving. Witnesses saw the accident, and saw the van leave the scene, but did not get the plate number. I filed a police report (report #040557, First District DC Police), and I've been in touch with the following people at Comcast:

Marlene and Harold at customer service (202-635-5100), damage claim #1158320
Mark Allen - 202-832-2001
Stephanie Wilkins - 202-635-5529
Jason Grimes - 301-836-9394

I continually get a run-around. It seems people think that no plate number means no responsibility. Someone at Comcast better step up and help resolve this situation, otherwise I will continue pursuing the issue via publicity on the web and elsewhere, through the police investigation, and through small claims court.

My blog about the problem is here: http://comcast-hitandrun.blogspot.com