I'm a new customer that has recieved very poor service. I paid my deposit on the 19th of April and ask for ervice to be install on the 29th of April and I'm still waiting all I have recieved is a lot of lies. NO one want to tranfer me to a manger and when the did get tranfed on the 7th of May I was on hold for 1hour and half and still no one came to the phone. I need for someone to look into this matter or refund me my deposit.

I recently called to add HBO to my cable and what they failed to tell me (until I got the bill) was that there is now a $5 "change of service" fee! So, in order to add things, anything, to your cable/phone/internet with Comcast, they will now charge a fee to charge you more! I know it doesn't make any sense so I asked to speak to the supervisor which the rep refused to let me speak to stating he would have to put in a request. I have not heard back yet but I am requesting to have the fee removed as I was not advised at the time of the change. FYI - the rep stated there would be no charge to remove features, just to add them.

I got comast triple play in August of 2010 and after 3 months of on time payments was supposed to get an ipod touch. In November they told me I would have it by January. In January they told me that I never agreed to the two year contract and that was why it was delayed. I am still waiting in mid April, and getting the run around. I doubt I will ever see the ipod, and I assume by the sounds of it is all a fraudulent scheme to get people to sign up. Beware. They never send them out and I have sat for hours on the phone trying to get it!

I am SO fed up with this company! I have been a customer for over 3 years; a very dissatisfied one for the last year. I was a brand new customer almost 4 years ago and I have to tell you I had no issues (outside of spotty signals and faulty equipment) I was on the bundled Triple Play for $99.00 a month for cable, phone and internet. This contract was for two years, upon expiring I was charged full price for each service; no call from a customer service agent to see if I would like to renew in a bundle!!! After calling customer service, I was again in a triple play bundle for a little more money than the initial "New Customer" package ($124.00 per month, which is okay)... This is where it ALL goes downhill! In August of 2010 Comcast changed to Xfinity and my bill skyrocketed to about $240.00 per month. I called customer service and was told that due to the switch the bundle I had was no longer offered and being a standing "valued" customer that I was, they could rebundle me for 139.00 a month!!! Since August I have bitten the bullet and paid the $222.00 (fees, taxes, equipment) total every month. Now it's April 2011 and what do you know... Comcast has raised their rates! My bill has gone up by $13.00 a month, which doesn't seem like much but $236.35 a month for old movies or sit coms, reruns, redundant channels playing the same thing, TONS of commercials, oh and internet and phone. $236.00 FOR CABLE, PHONE & INTERNET!?!??!?!?! How is that not price gouging when you have the market cornered! We should be getting these services for next to NOTHING! One thing I've learned through all this... there is no value/loyalty for long term customers, these monopoly’s just want to suck you in with their "new customer" packages then hit with a ton of changes/charges as the years go on. What kind of business sense is this? We put people like Bernie Madoff in jail for scamming people - how is this any different! If I didn't have a child at home, I would NOT have CABLE, INETERNET OR PHONE...they can keep the junk they pass off as TV.

My husband works for Comcast, and until recently it was a great job. Now however, he is always scared of losing his job because of things that are NOT in any way in his control.
I understand that business is all a numbers game, as I work in a fast growing company as well. However, there are things that are beyond the control of the team members. I understand probably better than most consumers about technical issues, as I work in the programming department of my company, and most technical issues are programming issues. But to base the team members employment status SOLELY on numbers, instead of taking the time to LOOK at the CAUSE of the numbers is unethical, and can lead to huge lawsuits for wrongful termination.
Rollbacks are counted against the installer for first 3 months of the new customers’ service. There are numerous NON HUMAN ERRORS that would cause rollbacks. For example, the new guide upgrade. The issue was known that it could brick out a fair portion of boxes, which it did. Bricked out boxes do to a COMPANY WIDE upgrade is NOT the installers fault, or caused by their workmanship. Another example is bad equipment. Modems, cable boxes, TVs, and phones can break at anytime. The installer did not go to the house and break the box 3 months after installation. Used items wear out, and when they wear out is out of the installers’ hands, but still gets dinged against their allotted percentage as a roll back.
Bad wiring, bad connectors, noise on the line are understandable as installer related issues. Those are all things that they have the equipment needed in order to check and fix when installing.
I know from my side, and from a few of the other team members’ side, that there will be a lawsuit against Comcast if there are terminations of employment based on these numbers. Not only is wrongful termination a factor here, but this also effects the team members’ yearly wage increases. Team members are not receiving a fair wage review because it is based on bad data.
I am requesting that the VP of the company contact me regarding this matter. This will be anonymous until I am on the phone with who I want to speak with so that no repercussions come back against any of the team members in the market I’m in (which would ALSO lead to a lawsuit).