When I signed-up for Comcast cable, I was offered a $100 modem rebate. To date, I can not get through to access the status of my refund.
Can you help?

Thanks so much.

SINCE AUGUST OF 2008, I HAVE BEEN HAVING PROBLEMS WITH OUR INTERNET AND CABLE SERVICE.COMCAST HAS SENT OUT OVER NINE(9) TECH.TO FIX THESE PROBLEMS AND STILL CHARGED MY ACCOUNT.THESE PROBLEMS CONSISTED OVER THE NEXT 5TO 6 MONTHS WHILE COMCAST CONTINUED TO BILL ME FOR SERVICES THEY KNEW I WASN'T RECEIVING.ON DEC 27 OF 2008, THEY SENT A TECH OUT WHO REPLACED THE THREE MODEMS THEY HAD PREVIOUSLY INSTALLED AND TO MAKE THE SYSTEM WORK, HE HAD TO INSTALL A NON SECURE INTERNET SITE.COMCAST CONTINUED TO CHARGE MY ACCOUNT.I HAVE CALLED IN THE COMCAST PHONE SYSTEM OVER 15 TIMES TRYING FIRST TO CORRECT THE SERVICE AND NOW TO CORRECT THE BILLING.I THINK THIS IS AN EXAMPLE OF AN AMERICAN COMPANY LOSING THERE BASIC CUSTOMER SERVICE SKILLS AND ASK THAT COMCAST STOP WITH THERE BLATANT ACTIONS OF TAKING ADVANTAGE OF THERE LOYAL CUSTOMERS IN THE NAME OF HIGHER PROFITS.THIS IS ONE OF THE MAIN REASON MADE IN AMERICA IS LOSING IT'S EFFECT AS A BRAND.FINALLY MY BILL WAS SUPPOSE TO BE NO MORE THAN 116.00 DOLLARS AA MONTH.I HAVE PAID COMCAST SINCE DEC.27 THRU FEB OVER 500.00 AND THE STILL CLAIM I OWE MORE THAN 600.00 DOLLARS.COMCAST I THINK IT'S TIME THAT YOU STAND BEHIND THE STANDARDS THAT MADE YOU ONE OF THE LEADING CABLE COMPANIES AND NOT ACT LIKE THE WALL STREET CEO'S WHO ARE TAKING THIS COUNTRY DOWN.SIGNED TIRED OF BEING ABUSED!!!

Comcast's door-to-door salesperson misrepresented the pricing for the services he was offering and the savings I would be getting over my current provider. I even called Comcast's sales department to verify the amount. When I received my first bill, it was more than I was told it would be AND it was only a 6-month promotion after which the cost would increase substantially. This was NEVER disclosed by either sales person I spoke with. I contacted a Supervisor at Comcast and she told she could only put me into a lesser quality package with fewer services if I wanted to stay with the original prices quoted.

Comcast is dishonest and misrepresents their products to make them look like a good deal and to get you to switch from your current carrier.

In 2003 I sold my condo and bought a house. I called Comcast to transfer service and they informed me that I would have to close my account and then open a new one and also drop the box off at their local office.
I opened the new account, closed the old, and dropped off the box.

In 2006, I decided to refinance my home. My credit score came in low so I ordered a report. Sure enough, Comcast is on it. I call Comcast and spend at least 4 hours dealing with them. No one knew which department handled it. Finally someone said that they would fix it for me. They placed the mark on it because they said I didn't return the box. The rep said I just needed to bring the receipt in showing that I returned the box. I said fine, but I wanted a apology letter and a letter stating that is was wrongly put on my credit and also for them to fix the mark.

I get to Comcast and after waiting in a seriously long line, I was met by a attitude ridden employee. She makes a copy of the receipt and says they will send me the info later. I try and talk to a supervisor to no avail. Now, 2009 rolls around and I get a credit report and there is comcast again. They never fixed the report nor did I ever receive the letters requested.

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Email to Frank Eliason @ Comcast


I’m hoping that you can enlighten me regarding my current situation.


I had to explain to my children ( 3yrs & 6yrs old) why our premier line-up had been terminated and unavailable for their viewing. If you have children then you can appreciate that losing Spongebob for even one day was met with great unhappiness. However, over the week-end my girls adjusted to public broadcasting just fine. Imagine my surprise when my toddler told me this morning that she was watching Disney.


During prior correspondence we’ve established that not only was an official resolution not executed, but the suggested “promotion” mentioned by Frank was neither detailed nor met with great enthusiasm on my part due to extensive negative incidents.


Today I have the premier package. Friday this was terminated before I could hang up my phone.


Today, Monday feb.16th, Comcast continues to lack quality communication skills not only between employees but extends this inadequacy to their customers.


I would like to know why my service has been restored since I did not authorize this and prior to the week-end I have received basic cable. Since I am left in the dark, yet again regarding Comcast’s actions I would appreciate an explanation.


Thank you

Andrea Gerstner


I have just found out due to billing at Comcast that Frank Eliason authorized a “promotional” package with Comcast at 10:41a.m. on sat. feb.14th 2009 without my knowledge or authorization. I was not contacted by any member of Comcast until Saturday evening when a “promotion” was offered in a short email mentioning only a monthly discount.. I was told by Comcast that I would be contacted on Monday feb.16th to discuss this promotion. At this time I have yet to receive any details of this package that Frank Eliason authorized. I have not been contacted at any time by Comcast to validate the initiation of this “promotional” package.