I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity.

Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again.

Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'...

Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

Comcast swears thry do not sell our e-mail addresses but some of the merchants buying from them forget to single out the addresses and send the spam in batches. I got some with as many as 50 commiecast customer names in perfect alphabetical order on them. Check the source code on your spam to see if they do the same on yours.

Hello:

I am writing to report credit card fraud commited by a company called Bridgevine, acting as an authorized seller for Comcast cable services. They sold me a package of TV, phone and internet services, then at the end of the call told me they could not service my area (despite telling me they did at the beginning of the call when I directly asked this question). They said that they were going to cancel the order, and I went ahead and ordered services through other companies instead. I subsequently discovered that Bridgevine had gone ahead and processed the credit card charge anyway and mailed a piece of hardware to my house. When I called to complain and demand a refund, they told me to send the hardware back, and provided me with a UPS packing slip to do this. I went ahead and did this, and I have confirmed that they received the package. They refunded me $50, but continue to keep $14.95 of my money to cover their costs of shipping the item--even though they admit that they never should have sent the item in the first place. Still they claim that it was somehow my responsibility to prevent them from sending the order, and that I now have to eat the cost. I don't know what else I could have done. At the end of the phone call I asked the customer service rep if I needed to do anything else to prevent the charge from going through and said no--that the order had been completely cancelled. And when I received the erroeously shipping item in the mail, I reported the error and sent it back to them, after they agreed to refund my money. What more could I possibly have done?

It is ridiculous that I am being treated this way. I have done nothing wrong. All I did was try to set up a new Comcast account in the new town I was moving to. I had already been a long-standing Comcast customer at my previous address. To make matters even worse, I now find out that Comcast does in fact service my area, and I could have had a Comcast account if I had called someone other than Bridgevine to process my order! Comcast lost a loyal, life-long cusomter because of this. BTW, funnily, Bridgevine also tried to blame Comcast for this problem, saying that it is their fault that the installation could not have been completed, and therefore their fault that I got shipped equipment I didn't want that was useless to me.

So Comcast blames Bridgevine, Bridgevine blames Comcast and me. I did everything right, they did everything wrong, and I'm the one getting screwed.

I had voip phone service through comcast. My modem went on a Friday and my phone did not work. I called Comcast and told them the modem was bad, your 10 minutes away, I will bring the old modem and exchange it. I was told a technician had to come out first. So, I made the appointment for Monday at 1:30. I told them I will be home and to not call as the phone does not work. I left work early to be home before 1:30 AT 2:15 I called and asked where is the technician. The response was that he called at 1:00 to confirm and there was no answer, I flipped out, rescheduled for Tuesday at 2:30 and again said I am confirming now that I will be home, do not call at the modem is bad. At 3:15 I called and asked where the technician was, I was told (you guessed it) he called at 2:30 and there was no response, so he cancelled. I was outraged and demanded to spealk to a supervisor. I was told the tech is out of the area and will have to reschedule for Wednesday. As I looked out my window there went the Comcast truck going right by my house! I told the supervisor, tell the sob to turn around. With in 15 minutes the tech was at the house, and after 40 minutes of rebooting nmy system, rerouting cables, etc...the tech takes out his cell phone calls the office and says he needs to replace the modem.
As soon as my phone was working, I called Dish network, disconnected all Comcast equipment, along with my cable box and brought it to my local office and told them I am canceling their service. When they asked why, I told them your to stupid to be in business.

My sister in law moved to a new residence and ordered Comcast. I had visited their house and noticed pieces of cable and asked whats going on. The tech came and did not have enough cable, so he was making short pieces of cable and adding connectors as he went along. He had to come back the next day because he ran out of cable. She was told to move her TV across the room, so he wouldn't have to route the cable over the door frame, of across the threshold. I told her to get rid of the idiot, there was no reason to tie scraps of cable together, and he could have run the cable in the basement in one piece and up thru the floor to the TV at it's original location. Needless to say, she switched to Direct TV.

Hurricane IKE, Comcast is valuing their Electronic Boxes that are required and provided by Comcast at over 400.00 each. These used boxes can not have a fair market value of what they are claiming. They are instructing their customers to claim these units at an inflated price on their Homeowners Insurance and paying the inflated claim to Comcast. This is insurance fraud. Every single person that has been told to do this should file a claim with the FCC. I hope someone flies a Class Action lawsuit against Comcast and puts these rip-off artist in Jail.