I have been with Comcast only 3 months, and I've already had massive problems which no one can seem to fix.

The first was the initial set up of my TV, internet, phone bundle. Not only did my service not work, but the techinician left ILLEGALLY placed wires running across all of my neighbors lawns, and plugged them into a box at the end of the street.


I called twice about this, and I was told that someone would come to fix this. No one showed up either time. Luckily an independent contractor was working on my neighbors and saw the wires and fixed them.

Now, my On Demand has not been working for a month. I had a technician come and look at it finally and I was informed it was a network problem (for a month?!) and he would call me when he knew more. It's been over a week and I haven't heard from him, and that obviously was not the situation.(which I later confirmed) He merely did not know how to fix this, and couldn't be bothered. I confirmed that there were no network problems, and the issue still hasn't been fixed.

Not only this, but every time I have to call for a technician, the phone queue is so long, that it hangs up on me, without giving me the option to wait, and tells me to use Online help. When a tech finally shows up, he has no idea what he is doing.

Do not get Comcast! They have a horrible product, even worse service, and they do not care to help their customers. They just want your money. and it's not worth it! I will continue to spread the word about this terrible company wherever I go.

I agree with everything thing I've read here. I continuously call Comcast with problems left & right. I'm still working on getting a promotion for my television service, but I did manage to speak to a very nice person with the internet and got a deal there.

I could go on & on about all the problems, but here's a rundown:

-The crappy router I pay $5 a month for, continuously drops my signal. This NEVER happens anywhere else when using my laptop.

-Cable television glitches often.

-DVR becomes completely disabled and THEREFORE does not record my shows.

-Channels will temporarily be out of service.

-They LIE TO ME on the phone.

ahhhhhhhhhh... I hate Comcast!

This service has been shut off again in the vincity of Tullel and Lockwoodridge Road again. I want an additional credit on my account!!!

Comcast web site refuses to give general product information unless you enter your street address. And, you can't send comments on their web site without entering even more personal information. If you want to compare their service with others, you can't access the information. They shouldn't have an internet site that doesn't provide consumers with general price information. It isn't a safe feeling to feel forced to enter a street address.

All they should require is a zip code. If your area is blocked out of service, then there should be a notice stating the areas where service isn't available along with the product information.

The Comcast web site is very User Unfriendly.

My hd feed goes out all the time. When I call, I am on hold for at least 10 minutes (like tonight). When I finally get a customer service rep, I am offered to pay additional money to fix their product which is not working. (HD DVR box) I already pay close to $200 per month for a static-ridden phone, internet, and cable.

When I DVR shows, I go to watch them only to find out the hd feed was disrupted and they have a messed up picture and bad sound. (I have exact dates when this happened- at least four times). When you call they are incredibly rude and only want to sell you more services.