In October I switched to Comcast business high speed internet, and also changed my telephone from QWest to Comcast, bundled with cable television service. I had paid three months ahead so as not to have to bother with details during my busy retail season. Nevertheless, I got two letters (to my residential address rather than my billing address - I still haven't received any physical bills re the new service!)claiming I owed Comcast money. On both occasions I telephoned Comcast to clear up the misunderstanding, and was told not to worry about it as I had a credit balance. They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do. I also verified on the Internet that there was a credit on my account. This morning I woke up with no Internet. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved. Basically, they have allocated my telephone and cable television services to their residential section, and the high speed internet to their business section, but have been continuing to bill me for residential internet on the old account number. None of their departments cooperates with the other departments. They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services. Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it. If I phone Comcast to check what is owing, I now have to give the new telephone number for the old residential account and the old (defunct) residential telephone number for the new business account. I have to log into Comcast under two different user names to check my bills, and have to erase old cookies every time to make this work. Comcast claimed it would credit me for the two months of residential internet it should not have charged me for; according to their math a pre-existing $62 credit from my payment ahead plus a $60 or so credit for two months of residential internet that I had cancelled equals $2. Go figure. And I'm supposed to "trust" them??? The "customer service" people claim I didn't tell them to disconnect the residential internet service, even though they charged me for connecting the new service. I do not have the energy to tackle getting my online bill payment service to handle two different customer numbers from the same provider. That'll likely take another four hours. Overall, the two bills together will be higher than I was told the "bundle" of three services would be. I haven't even had the heart to tackle Comcast on the question of the phones not working when it rains, which is pretty often here in Eugene. I wonder if the confusion in billing in deliberate. They give a 30-day guarantee, but you can't even find out what you owe within the thirty days. Perhaps there's a special part of Hatlo's Inferno reserved for Comcast executives.

We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 p.m. to 8 p.m. They didn't come. We called and were told the technician would call us but to call back in 1 hr. if we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours.

Starting at 9 a.m. on Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move) Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour.

We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us. We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused. Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending?

My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.

I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that really, if you think about it, is not worth the money you paid for it.

1. You can ask three customer service reps the same question and receive three different answers. Does this company even train their employees regarding cable services provided by Comcast?

2. Comcast has a message service that advertises worthless tidbits of information. How about posting when you are changing channels and rate changes? Many of us dont know of these changes until we receive the bill or flip through channels to notice that a channel you once had is no longer in the lineup.

3. Comcast had two rate increases last year (early spring and in the winter). Why so many and so often? Why has service not improved?

4. Why is there no other cable provider? Is Comcast the only conglomerate that, because it's the only "spoiled child", is willing to take more money from its customers since there is no other competition? What of Charter?

I wish someone with the FCC or some other commission would come in and investigate the practices of Comcast. Many, MANY people are dissatisfied and feel they have no other choice but to select them. Our only choice is Dish Services and DirectTV but they offer sattelite services. Pity. They could make a killing with a lot of unhappy Comcast cable customers.

I laugh when I see the commercial that states "... Comcast is the nation's leading cable provider..." It's the leading provider because for some of us, it's the ONLY worthless provider! Terrible customer service, increasing rates, constant changes, lousy service and stupid decision makers whose only concern is to line their pockets and not benefit the customer is what makes Comcast number 1.

I recently changed to the Comcast Bundle package which is now up to 159.00 per month not including any extras such as a HDTV converter . Comcast actually quotes you a price of $149.99 then ask if you want to upgrade your internet service to internet blast and that adds the extra $10.oo. Once you sign the contract you can not delete this service even though it hasn't made any difference in the speed of my computer. Besides this extra $10.00 charege there is a charge monthly for the HDTV converter and digital box of $14.95 now brining the monthly bill up to $175.00 then add on any calls to directory Assistance and tax and once again your cable bill is right back to where you started about $180.00 to $190.00 a month . So think very carefully before you switch. As for me I will wait out my 1 year contract, Cancel all phone services except my cell phone and downgrade to a basic internet speed and basic Cable services .

Lost Comcast phone service. Was told to wait 3 days for a tech. This effectively shut down my business. Contacted their internet help center(likely offshore). Was told 2 days and given appt. time. No one showed. Recontacted help center. Was told no record of last confirmation. Asked to speak to someone higher up. Was told they were unavailable. Asked for sooner appt. Was told one was available, then that it wasn't. Asked for someone in their complaint dept here in the States to contact me asap. Was told that was impossible.
If Comcast wants to enter the phone market, they need to get their service act together. Their help center is nothing more than a vehicle to kill legitimate complaints and is incompetent to boot.