I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt... I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS four times and access to internet problem has still persisted. This has no show for the appt. happened in the past. I expected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress.

Order date 5/13/2008 for service to be installed at our new house on day of move-in 5/24/2008. We were quoted over the phone when we called Comcast that activation would be one time fee of $29.95; one dvr unit is $8.95 per month; each additional tv would be $5.00 per month. The phone modem would be $3.00 per month. This is what we were quoted with the advertised 'triple play' that also advertised 'no hidden fees'.

We ordered for the living room tv to have DVR, and the two additional tvs to have standard service boxes. We also filled out rebate forms for all three services cash back totaling $200.00. These rebate forms were instructed to be sent within 60 days of installation and were to include paper copies of the first bill. We attempted on numerous occasions via telephone and internet 'live' chat to obtain the first bill so we could send for the rebate. The 'live chat' service said the system was down.

I called on the phone and was told that the bill would be 'coming soon'. 35 days after installation, on June 27th 2008, we received a bill in the amount of $539.20! They added additional fees of over $142 for 'new connect fee' ($45.95), 'HSD Install' ($99.99). I called them and disputed the bill. I was told that they would 'submit' to a supervisor, but that we owe 'about $184' and as long as we sent that everything should be adjusted accordingly.

I sent them $200.00 and I requested that I be called before the end of the week because we are on a tight budget in these economic times and I needed to know exactly how much we owe. In the meantime we filed for the rebates. No response from that yet... we sent that last week and according to the website there is as of yet no record. Then, yesterday 7/25/08..we receive a bill for $482.79!

This was AFTER we paid the $200.00. I got back on the phone with Comcast, and after being directed through three people, including getting directed to a voice mail that did not even identify whose voice mail it was, I finally spoke to a supervisor. After negotiating, I was able to have the bill reduced by $145.94. So now, we have a balance of $346.85. This will take us to August 23, 2008. Now, doing the math... the advertised 'triple play bundle with no hidden fees' has so far cost us... 1) $546.85 for the time period of May 24th to August 24, 2008. 2) Time on the phone and getting cut-off... one representative indicated that I could take the equipment to the Comcast outlet and still owe the money.

My calculations is that we are not paying the $99 a month, but even after getting credited it appears that if we average it out we are paying $182.28 a month... including the DVR ($8.95) and the additional receivers (five bucks each = $10.00). The phone modem ($3.00 monthly). So, I guess we resolved most of this this morning on the phone unless I was deceived again... live and learn buyer beware. I will find out on the next billing cycle I guess if what they say and what they print on the bill is the same.

Sad thing is that we live in a very limited area where there are few options. The other shame is that we get half the channels that we used to get for less money (through ATT uverse which is not available in this area), and the channel line-up reception is poor. I hope the elderly couple down the street where I saw the Comcast installer the other day isn't getting ripped off by this company. I have a good history with Direct TV and ATT Uverse.

I have never had this problem before with either of those companies. I see there have been a number of complaints against COMCAST. Anyone actually doing anything about this? They told me that it is general practice for them to send a bill for two months for new customers and they apologized verbally over the phone for not letting me know how much they were ready to bill us. One rep said they have a policy that lets customers know EXACTLY in advance how much their first bill will be. If we had known that amount, we sure would not have signed up for this service. What a rip-off.

Ref.Comcast Account #8770470232703039/Comcast customer service Ticket no.# (KMM32042050V26352L0KM) /(KMM32028761V47023L0KM)


Hi,
Please be aware when you deal with Comcast when you sign bundle package (phone+Internet+Cable)
I buy Comcast bundle package (phone+Internet+Cable) for $83 per month that is sign by Comcast employee Yujin MA) on dt.4/10/2 008 his cell ph.510.377.5609 (Residential communication consultant (East Bay Oakland California) he and company promised to charge every month $83 only to using their bundle package service for 12 months guarantee with free HBO but due to their internal error or miss manage since beginning they keep sending me higher amount bills I spoke couple of times Yujin and customer service dept. I went personally Comcast customer service center 555-Mowry Fremont California and show them Comcast written contract but none of taking care and solve this problem
I never had problem before any company like this its look like no one responsible to taking care for customer, so think twice before you make any deal

Hope Comcast customer service taking care ASAP
Any questions feel free to contact me

Thanks & Regards

Comcast was to come to my home to install a bundle package between 8 and noon. Noon came and no one showed up. I made a telephone call and was treated rudely by the service person. I called back and the people were nice, but could not help me at all. The supervisor told me she'd call me back, and two hours latter still heard nothing. I mailed a letter to the CEO and received a telephone call from someone who spoke in complete circles and apologized that "I was unhappy" - never that they failed me.
I think I'm going to send my Comcast experience to Verizon - they might be able to use it as a promotion for Comcast.
I just don't feel they want to make us happy - I feel they've got us where they want us and they can do anything they want.
I really wanted to do business with them.

Reported an outage of both cable TV and internet to Comcast, by 7am on June 4rd. Was told there was NO reported outage in the area and service was scheduled for Thursday, June 5. The technician arrived approx 4:30, determined that the "tap is blown" and he has referred it to maintenance. When we inquired as to how long this will take, we were informed it would by 2 WEEKS. I replied that was unacceptable and asked for a supervisor. Although both the initial person and the "floor supervisor" were pleasant, they were NOT empowered to respond to customer's needs. I was told that a supervisor would call me back immediately, no call has been received, no call from dispatch to inform me that the work order was forwarded to maintenance has taken place, maintenance has not called to schedule the work. Comcast has a unacceptable response to residential service outages. My experience almost two years ago to the day, was very similar, it took them over 3 weeks to resolve the issue and empty promises were made. At that time I was willing to give them another chance, now I have already contacted two competitors for pricing and time to establish new service. The Comcast commercials are fraudulent with empty promises. Stay away from Comcast, after 14 years with them, they have totally destroyed any trust in their company.