I changed to Comcast when they bought Time Warner. I was told my phone internet, TV cable would be $99.00 per month. I did not have to sign a contract. My first bill was $ 99.00 the next month was 148.00 next month 154.00 I called. The Rep. said he would send a corrected bill he never did. I called again The Rep. said he would take care of it. Any way after 4 months. I went back with AT&T. Comcast would rather climb a tree to tell a lie, than stand on the ground and tell the truth.

Comcast is the worst cable TV service I've ever experienced. And I have been a consumer of cable services for over 20 years, living in many different cities all over the United States and Canada, so I have plenty of experience with cable TV services.

Since February 9 (today is April 27), I have had no less than 10 service appointments with Comcast because our cable TV reception, boxes breaking, and "not authorized" messages which cannot be fixed over the phone. Three of these appointments, a Comcast technician didn't even show up or call.

Oh but they sure remember to send us a bill. Almost $250/mo with our Internet and Telephone services included. But I think I could pay them $100, 000 per month and still get crappy customer service. Their people at their phone center (you get to speak to a different one every time) have no clue what they're doing. About 1/3 of the time, when a technician has showed up, they tell me that the problem could have been fixed over the phone.

I hate Comcast, and if I had *any* choice for my television services, I'd switch immediately. Unfortunately, our apartment faces exactly the wrong direction to get satellite, so we're stuck.

I strongly urge you never to use Comcast services. They are, by far, the worst in North America.

Erroneous returned check fee:

I paid my bills I had been last two years vi Comcast’s online service with electronic payment. Comcast ended up charging me $30 returned check fee. I have over draft protection that would cover any funds request without returning. Moreover, my back confirmed that there had not been any transaction from Comcast and no fund request was ever returned back to Comcast.

When asked Comcast to provide me a written proof of this transaction, Comcast refused the prove the return check and demanded that I provide them a bank statement indicating that the funds were available on that day.

Of course, I do not feel comfortable providing Comcast my personal financial information.
They refuse to provide me a proof of return check for some reason.
My bank indicated that they have these types of issues with Comcast with other customers as well.
I filed BBB complaint recently, but not sure what else to do.
COMCAST is acting like a BANDIT. Consumers have no protections from these types of service providers.

When Comcast 1st took over my area there were a lot of issue with internet connections after trying 2 cable modems with my accnt they then said we need to send a tech out when the tech came he tested the modem and found it was getting a bad signal so he had put a test modem on the accnt after he did that and called in the test modem he still didn’t get a good signal when he called back in he was on speaker phone and I heard them day that there were 3 modems active on the accnt meaning they did not release the other modems out of there system after they had released the other modems the test modem sync up and was pulling a good signal the tech had said we need to replace your modem I questioned it because I knew that they didn’t release the modems on there end we ended up buying a modem from Comcast and the tech hooked it up 40.00 for the modem I know in this area they took on something like 400, 000 new customers and I know I was not the only one that had to buy a new modem a lot of residential and commercial accnts had to buy a new modem it just doesn’t seem right when you have a cable modem that is working fine and then all of a sudden doesn’t and the only HSI cable provider telling you your going to new modem I believe they had flashed or blocked the modems from receiving a good signal to be able to make a quick buck you can do the math for self even if 20, 000 people out of 400k had to buy new modem that’s like 800, 000.00 nice chunk of cash I would like to see the numbers on how many people they told they new a new modem and how many people went ahead and bought one from Comcast and Comcast has now said that they don’t sell modems anymore they only rent ? And I have to say Insight's service was way better we still have issues with our internet but they don’t care about us consumers because they know they have the market in my area Comcast better get on the ball and provide the best service we ever had.

I have been a Comcast customer for about three years.I have high speed cable internet, and the last month or so, my connection to get on line is extremely slow, it can take at least 10 minutes to download, or to get on the internet. It is not my PC, it's fairly new. I had Comcast come out to my home at least three times. All they tell me, is that there is an outage in my area, and they are working on it. Nobody gives you a time frame, when this will get resolved. It is ridiculous. You pay so much to have internet sevice, and you get lousy service, and poor customer service. Please help?