COMCAST GUY CAME TO INSTALL THE CABLE IN MY MOTHERS HOME . MY MOTHER IS 76 YEARS OLD HE WAS SO RUDE AND SMELLED LIKE ALCOHOL. WHILE HE WAS IN THE ATTIC MY MOTHER OVER HURT HIM CALLING HER STUPID OLD BITCH DON'T KNOW A CABLE FROM A HOLE IN THE GROWN . MY MOTHER WAS SO AFRAID THAT HER BODY WAS SHAKING 2 HOURS LATER WEN I GOT HOME ALL SHE REMEMBERED THAT THE TRUCK WAS WHITE AND FROM CAMDEN COUNTY GA .OHH AND HIS NAME WAS CLINT BAINE OR MAINE OR LANE ONE OF THE 3 NAME BUT SHE WAS NOT 100 % SURE AND WE WAS NOT ABEL TO MAKE THE NAME OUT CLEARLY ON THE TICKET BUT IT LOOKS MORE LIKE LANE . LIKE I SAID MY MOTHER SAID HE WAS DRUNK .

I have a complaint about Comcast and their collection of fees that should not be. I am sure I am not the only one who is hit with these fees, and also am sure that many people don’t realize this. Last month I had a shut-off from Comcast, because I was not able to get all my bills paid (who is?). The disconnect notice said I would be charged a $5.00 reactivation fee for each of my services (Cable, Phone, Internet) that are shut-off if not paid. I called them, made payment arrangements by making a credit card payment then (12/31/10) and a post-dated check for the rest (1/15/11) with a $4.00 fee for making this arrangement. The check cleared, and I thought everything was ok, until I got my bill and found they still charged the $15.00.

I just got off the phone with them, and they told me that they could charge me the fee, because they did shut my service off. They claimed that in the middle of the night, while I was sleeping, on 1/4/11, they shut off my services for non-payment. They then immediately turned my services back on because I had made the post-dated check payment. In doing this, they were legally able to charge me the reactivation fee, and they will not remove it. Their explanation was that the post-dated check was not enough to NOT turn my services off, but was enough to immediately turn them back on. Like What? I mean WHAT? I feel this is just a way that Comcast, the largest cable company, and now owner of NBC Universal, finds a legal loophole in which they can charge additional fees to customers without them realizing it.

What burns me the most, is that Comcast is adding this additional charge to people who, in a shut-off situation, obviously can’t afford it anyway – us lower class. I just started working again after 26 months of layoff, and am trying to get past bills caught up. If there was someone other than Comcast I could use, I would switch because of this – but there isn’t, so I can’t. I am stuck paying their “illegally motivated” fees.

Worst Customer support service that i have ever seen. I dont have an option and hence stuck with Comcast, i dont think it will ever get better.

Regards

Nag, NJ

I was moving overseas so I closed my internet account with Comcast on sep 10 at one of their stores. Was told my remaining balance is $66 and I will have a credit to my account of $6. Even got a receipt for the closing which shows 0 balance.

Just so happened that I have a buddy that was helping me collect my mail in the States. One of the mail was from a debt collector, collecting $26 for Comcast!!! and it was a notice to send bad debt to the credit bereau.

I called Comcast to get an explanation. They said that the billing cycle was not over and I was to expect another bill.

I said the Comcast guys at the outlett did not tell me I was supposed to get another bill. What they told me was that I was done on the payment and I am supposed to receive a credit. Guess what billing dept told me... she said, well, they guys at the store are not the billing experts. You should have called us, the billing department to clarify.

What an answer. So, everytime I close an account and I am told that I have a credit, I have to call billing department to get clarification! This is absurd and ridiculous!!!

If I did not have some one getting my mails for me, I would not have even seen that bill and my credit score would have been dinged.

I would tend to understand for utility services you would have to wait a billing cycle to know the final amount, but on a set monthly charge internet service charge that do not fluctuate, you would expect a new bill?!

Damm. Unbelievable! I know the amount is small, but, man it pisses me off that they would provide such answers and horrible service. Never again I will be a customer with Comcast. I hope you guys rot.

Never have I ever wanted to dump a company as much as I want to dump Comcast.
Our relationship has been rocky (to say the least) from the start. And it seems it is only getting worse. There aren't too many times I can say I have been impressed with the service I've recieved.
My internet service goes out at least once a month, my cable faulters at least once a week, and I don't even bother with their telephone service.
Recently, I had someone come out and service my internet connection as I was losing the connection frequently. The service man expained the line was being cut from the pole to my home, and the problem was now fixed. This weekend my internet connection was lost again, and when I called this time I was told that I would need to set another service date. But wasn't the problem fixed?
I could understand if it was just the location of my home, but I have been with Comcast for a long time and my address has changed frequently throughout that time, so I can't even give them that excuse.
I would move to satellite but I am unable to in my apartment. I would switch to AT&T U-verse but it is unavailable in my area. So I am stuck with Comcast for a while, and I will be seeing their servicemen (and women) for a while as well, because this is not the last time they will be visiting my apartment, I just know it!