I cancelled my account in November. When bringing back my equipment I was told I ordered a router in September and I need to return it. I stated I didn't order it, nor receceived it. Comcast said they have evidence it was received by UPS (without a signature). Comcast did say the router was never activated. Ironically, I purchased my own router after having issues a few months earlier and was never offered a free router. After speaking with Yolanda Parker, an Account Manager with Comcast, she said not to worry about it and asked for a receipt for the router I purchased and agreed to reimburse me $139 for the unused month plus an extra $50 for the router and I should receive a check within 4-6 weeks. After waiting 7 weeks without a check, I called and was told I need to file a claim with UPS for the lost router before Comcast would send my check. No one at Comcast said I needed to do this but I called UPS anyway on 12/27 and they told me it was Comcast's responsibility to contact UPS, not mine.

I don't feel Comcast gets to keep my money for a router I never ordered and was supposedly given to be given to me at no cost. If I had their equipment, I would give it back. There is no evidence I signed for it, nor activated it, and I want my refund!

I ordered on 12/11/1o Comcast Digital Starter with HBO for $29.99 for 12 months. I also had the option for a free HD-DVR. Yesterday, I had the my service installed, because I was at work, my dad was here for me. I was trying to get my dvr to work. It never worked. Today I called in to this fixed. I was told that the gave me a basic cable box, (not a HD cable box). I have tried to get the correct package. They keep saying I made the mistake and ordered the wrong thing. They can't fix it today. They would rather have me cancel my service then give me the package I ordered. The best they can give to mis is now Digital Started for $29.99 for 6 months and I have to pay for the HD-DVR, or a package for $39.99 for 6 months with a free HD-DVR. Every time I need to talk to a supervisor, they are in meetings or busy and no one can help me. This is ridiculous that the package you order they do not install and then try to make you a deal and give you something that costs more then what you originally ordered. The worst part is you have comcast or don't have TV. Something needs to be done about this.

This is the worst company!! I was lied to by a customer service representative and charged over 200 dollars (2mths) for BASIC cable and internet service.

It all started when I got Comcast. After getting online and it being so slow I called Comcast and told them I had a NEW computer and being online was awfully slow. In addition, I am being charged 50 for high speed internet, so the agent stated "we are sorry, I will lower your rate, etc etc etc...I said ok if you do that PLEASE do NOT lower my speed. Rep states oh no never would I do that, boy that would be slow, etc etc etc...

well I get online the next day and its freezing and sooooo slow...it finally dawns on me that the REP lied and lowered my speed. I call Comcast and sure enough he did. I was outraged! I told them he lied to me and now it was like I had dial up. The new Rep apoligized and said a supervisor will get back to you after she checks out the conversation with the REp (its recorded)

No one ever gets back to me. I HAVE to call Comcast AGAIN and ask whats going on...the new REP says oh she raised your speed back. I was dealing with lots of personal issues and truly had NO TIME to deal with COMCAST, so I said okay and let it go...

My internet it still very slow, and comcast raised my price to over 100 a month for basic service and never fixed my internet problem.

BUT AGAIN I called and asked why they changed the rate when I was told they wouldnt...they were again clueless as to what took place. I just couldnt explain or deal with them so I told them I am DONE. The rep did nothing to rectify the situation they just said sorry.

If at all possible go with another company!! The new company is offering I pay 55 for both basic and internet high speed and once promotion is over it will go to 74. COMCAST never did a thing only created more problems for me! More money and slow internet I paid WAY TOO MUCH and now they want 200 for the last month of service!

Unbelievable!!!

I have had comcast internet and basic tv for yeasrs .All these years they have been renting the modem to me eventhough they knew they could let me buy it outright.immediately i got my own modem and retrned theirs they realised that i was getting more channels than i should be getting.they took away 33-95 and when i called i was told that i had to pay 49.99 a month even if i wanted just nick jr for my daughter.You should be ASHAMED of yourselfCOMCAST.All that matters to you is profit and you would twist the arm of the poor to make profit.SHAME SHAME SHAME .This is what is going to happen to the poor when you this merger with NBC is allowed to go through.I pray that it falls through.SHAME COMCAST.SHAME ON YOU

I got ComCast in September of 2010 and said I'd hook it myself since the house was already set up for it. I got my stuff in the mail and tried hooking it up and it didn't work. So I called and set up and appointment for a few days later and the tech didn't show in the time frame he was suppose to, so I called back since I had made plans and couldn't wait. When I called they said they were sorry and would set up another apppointment and not charge me. So the tech came the next night and told me that it was the box that they sent me a bad box and that he has had alot of service calls for that issue. He replaced my box and then we had no issues until December 4. We were having our servive switched to a new house. I called and set it up to have it on at the new house on the 4 and when I went to hook up my tvs and cable, I get a message on my tv 'One Moment The Channel Should Be Availible Shorty'. Well I waited 30 min and nothing happend. So I called and got someone in the "wrong" department and they would transfer me to who I needed to speak with but instead I got sent back to the main menu. So then I tried to navigate that and got some guy that I couldn't understand and all he could tell me it could be another 24 hours before I have service but he would transfer me to another department that could try something else and maybe help. Well I got transfered once again. I spoke to a lady named Toni who explained to me that the transfer ticket was still open and I explained to her that my boyfriend had seen a guy out here at 4pm hooking up the wires outside the house. She then told me that none of my box information had be transfered to the new address and that I have to reactivate my boxes. So I gave her all my box information and nothing changed. So she said she had to speak to her supervisor and would call me back shortly. When she called back she aksed if anything had changed and of course it hadn't so she said she would have to speak to her supervisor and would call me back. I told her that they need to send someone out but I am not about to pay for someone to come out when this should have been taken care of earlier today. Well once again she called back and said the only time slot they have for someone to come out tomarrow is between 4 and 7. I told her that if they don't show or can't fix it I am going to cancel my service with them cause I'm fed up. She said I understand I would feel the same way and she will call me Monday to follow up and credit me on my account for a couple of days at my new address since she can't at this time because of the service not showing as active at this address. So I guess I will have to wait and see what happens. But at this point I am a very disatisifed customer and would not recommend them to anyone unless they are happy with the headaches of a very disorganized company thats doesn't know the butt from a hole in the ground. So beware if or when you get ComCast of long waits on hold for customer service and people that don't know how to make functional equipment and people that don't know how to set up service at a house on time.