Comcast promotional "bundles"
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Category: Services
Contact Information Redmond, Washington, United States
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Comcast promotional "bundles" Reviews
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Zeld
January 14, 2011
BEWARE OF PROMOTIONAL OFFERS
Comcast sells consumers promotional services that they call "bundles" or packages" to convince you to buy cable tv + internet + phone service. After the promotional time is done, they convert your services to the highest unbundled prices, which means they charge you for each service individually at their highest price, which amounts to double what you were sold. In my case, the salesperson told me that the price would go up a little, not 100%! Unfortunately I didn't check my bills and kept making payments. When I noticed and called, they told me that I could sign up for a bundle of the services that would save me a bunch of money each month! Well, yeah, that's what I thought I'd signed up for...Why they sold me a bundle and then not convert to the same bundle's normal price after the promotion ended is something that they do not acknowledge as a bad practice but something that I as a consumer should have been aware of by reading my bill carefully and calling in to request the "change"! They said they could NOT go back and adjust my bill. Nothing I could do but pay up. What happened to company ethics and trust? Definitely ethics is not alive in Comcast.
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