I have been a comcast customer for years. I noticed that my bill went up considerably. I called to ask what the new xfinity charges were on my bill. No one knew the correct answer and I had one idiot tell me my only problem was seeing the new branding of Xfinity on the bill. I spoke to the first CSR that was very nice but didn't know how to use a phone and disconnected me twice. I called back again and another csr said that I could save money by downgrading my service. I have been paying $220.00 for a long time which includes HD tv, phone, and internet. They went up roughly $35.00. I called back and the idiot that told me my problem was the new xfinity branding told me the charges were for the new services offered including universal caller ID on my TV. We don't have that service where I live and I had to argue with him until he checked it and then said those new xfinity charges are for the modem lease. I got disconnected again. I called back and learned that they had dropped my service and removed all the movie channels I had without my OK. The next day I brought my two HD dvr's and my regular box to the local comcast office and ended my tv. I now have Dish which is much cheaper and has every channel beamed to earth including the TMC that comcast took off months ago. My dish is great and cheaper. I also ended my phone service and went to a company called Phone.com. They have great customer service and the calls sound perfect.( I had vonage but it was wobbely and echoy). I went to the mall yesterday and bought a new SB6120 modem so I can stop paying over $8.00 per month with the leased modem and called them to provision it. I could have called the gas station instead because they may have had more knowledge of what to do. I spoke to several csr's to get this to work and after almost two hours of talking to them on my cell phone, they told me that the provisions department went home. I started trying to work with them about an hour and fifteen minutes before they went home. How long does it take to change a modem?? I now have Dish TV, Phone.Com and when I can get away from the monopoly that comcast has for broadband in my area, I will change that also. This is the worst company I have ever had to deal with. I am still waiting for a supervisor to call me for over 8 days. If you don't have comcast, stay that way, get some other service. The two companies I mentioned have been wonderful so far. I plan on going to the local comcast office to drop off my modem for the internet and if they don't have my new one on line before I leave the office, I will have to go to my only other choice for internet which is fairpoint. I see trouble coming. I may have to go back to AOL dial up...Stay FAR AWAY FROM COMCAST unless your doctor can give you sedatives before dealing with these idiots. Good Luck everyone