I had Comcast as my basic TV Cable Service at my former address in Oak Park, IL. I moved from the property in August 2010 and notified my respective utilities that I was discontinuing service in my name. On 8/27/2010, a Comcast tecnician named Cotney Watts arrived at my new address to install service. But I told Mr. Watts that the property was being rehabbed and that I wouldn't be living there or needing any service until probably October. At that point, Mr. Watts gave me his busness card and told me to call him when I wanted my cable TV service connected. He did drop off a cable box, which I obviously had no use for at that time. Before I could call him to initiate service, Comcast began made a $ 67 withdrawal from my checking account without sending me any statements. At my previous address they took an automatic withdrawal from my checking account but sent me paper statements showing monthly charges. I objected to the withdrawal and called my bank to reverse the charge. The bank did so, and, apparently, charged Comcast a $ 25 fee as thought the ACH transaction were a returned check. I attempted numerous calls to rectify the situation but on October 24, 2010, in frustration with the lack of satisfaction and competency of Comcast employees, I called Comcast to tell them I no longer wanted their service and turned in my cable box (which I had never used anyway). I went to a customer service center in Elmhurst, IL in November 2010 and spoke to a customer service representative who seemed sympathetic but told me she had no authority to reverse or reduce any previously billed charges. She gave me the name of her supervisor, who I called and left a message for but never heard back. Over the next month [Dec. 2010-Jan. 2011], I called Comcast at least twice per week to attempt to resolve the situation and each time I was told that the charges sghould be reversed and that I would receive a call from a supervisor. This never happened. Sometime in late December, I received a disconnection notice with a lump sum charge of $ 137 and no explanation or breakdown of charges. I called Comcast a few more times but finally gave up in frustration. In late November 2010, I wrote a letter to a Martha Suarez who is supposedly an account executive with Comcast but never heard anything back, either in the form of a letter, e-mail or telephone call. Now, Comcast's collection agency has been calling me constantly to attempt to collect the debt and it is showing up on my credit report. I have copies of correspondence that I sent and logs of phone calls to Comcast. Any help or assistance in resolving this matter would be greatly appreciated.